Nightcap at Millers Inn

This hotel offers a distinctive blend of hotel privacy with the vibrant atmosphere of a local gathering spot, thanks to its unique integration with a lively pub and bistro. Its spacious rooms and comfortable beds are consistently highlighted, ensuring a restful stay for all guests. The hotel is an excellent fit for families seeking ample space and a welcoming environment, leisure travelers looking for convenient access to local attractions and shopping, and business travelers appreciating its proximity to key areas. Many guests also find it to be a great value option. To enhance your experience, guests are advised to utilize the complimentary drink vouchers provided upon arrival and take advantage of the convenient free laundry facilities available on each floor.

Facilities & Amenities
Guests frequently commend the hotel's practical and well-maintained facilities. A standout feature is the free laundry available on the same floor as the rooms, which is highly appreciated by many. The hotel also boasts a lively sports bar and a convenient downstairs bistro, offering a comprehensive entertainment and dining experience. For those interested, a gaming room is on-site, noted for its cleanliness and selection of games, though some guests have mixed feedback on payouts. Rooms are equipped with smart TVs and guests receive complimentary drink cards and bottled water. However, it's important to note that the accommodation is located on upper floors and is only accessible via stairs, which can be challenging for guests with heavy luggage or mobility issues, as there is no elevator. While a shared microwave is available, there is no kitchenette or microwave within individual rooms.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness and the overall comfort of its accommodations. Rooms are frequently described as spacious, modern, and beautifully decorated, providing a welcoming environment. Guests particularly highlight the comfortable beds, with many describing them as "amazing," though a few found them to be too soft. The large bathrooms with amazing showers and ample washing soaps and shampoos contribute to a pleasant stay. While the rooms are generally quiet, especially considering their location above a pub, some guests have noted traffic noise, particularly from a busy road. Isolated incidents of noisy air conditioning, banging sounds in the morning, or noisy neighbors have been reported, and some guests suggest improved soundproofing between rooms. Minor issues like a missing vanity pack or a wonky table were occasionally mentioned.

Dining & Food Quality
The hotel's dining options receive largely positive feedback, with many guests describing the food as exceptional, delicious, and full of flavor. Popular dishes like the steak and chicken parma are frequently praised for their quality and generous portions. The bistro offers a cozy and family-friendly atmosphere, making it a popular choice for evening meals. However, some guests have had less positive experiences, citing issues such as overcooked fish, powdered mashed potatoes, or a limited seniors menu with no soup options. Breakfast options are generally perceived as basic, with no full restaurant service available, and some guests found the process of ordering and paying for meals via mobile phone to be inconvenient. Despite these varied experiences, the food is generally considered to be reasonably priced and offers good value.

Location & Accessibility
The hotel boasts a highly convenient location, placing guests within easy reach of various amenities and attractions. It is situated just minutes from the beach, and within a short drive or walk to shopping centers, fast food outlets, and other essential services. Its proximity to the city center and public transport, including bus access to major shopping areas and the beach, makes it ideal for both leisure and business travelers. Parking is readily available, with many guests appreciating the plenty of off-street parking options. However, some guests have noted that the immediate surrounding area can appear a bit "shady" or "grotty," and the hotel's location on a very busy road means some traffic noise is audible. Accessibility within the hotel is limited by the absence of a lift, requiring guests to use stairs to access rooms, which can be challenging for those with mobility concerns or heavy luggage.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight the warm welcome and the staff's willingness to go above and beyond to ensure a pleasant stay, from assisting with inquiries to setting up loyalty programs. The check-in process is generally described as quick and easy, contributing to a smooth arrival. However, a few guests reported slow check-in experiences or issues with housekeeping regarding late check-outs. While the overall service is highly commendable, some guests noted that the reception desk was occasionally unattended, requiring a phone call for assistance. Despite these minor points, the staff's commitment to providing excellent service, including offering complimentary drinks and assisting with specific requests, is a recurring theme in guest feedback.

Additional Information
Guests should be aware that the hotel's bar and restaurant typically have early closing times, often by 8:30 PM, which may limit options for late-night dining or drinks. The hotel offers a Pub+ program that provides discounts on food and beverages, which many guests find beneficial. While the hotel is generally quiet, a specific issue with a grease trap cleaning occurring early in the morning near guest windows has been reported, causing significant noise. Some guests have also experienced minor technical issues, such as EFTPOS machines not accepting certain credit cards or a single remote control for both the TV and air conditioner in family rooms. It's also worth noting that the hotel no longer offers seniors discounts, a change from previous policies.