Hotel Murillo Plaza

The hotel's central location is a significant draw, placing guests within easy walking distance of major attractions and offering the rare advantage of on-site parking in a bustling area. Its unique rooftop terrace provides a memorable experience with stunning views of the city, particularly the Alhóndiga, making it a standout feature for many. This makes the hotel an excellent choice for sightseers and tourists eager to explore the city on foot, as well as budget-conscious travelers seeking convenience without excessive cost. Couples can enjoy romantic moments on the terrace, while families appreciate the accessibility to nearby landmarks. To ensure a pleasant stay, guests should manage their expectations regarding room appearance, as many reviews indicate discrepancies with online photos. Additionally, it is advisable to book parking in advance due to high demand and be prepared for potential noise from the street or within the building.

Facilities & Amenities
The hotel offers several key amenities that enhance the guest experience, most notably its on-site parking, which is a significant advantage given the central location and limited options in the area. Guests also frequently praise the rooftop terrace, describing it as a pleasant space with beautiful city views, ideal for relaxing in the evenings. However, the hotel lacks an elevator, which can be challenging for guests with heavy luggage or mobility issues, as rooms are accessed via stairs. Many guests noted the absence of air conditioning, which can lead to uncomfortable stays during warmer periods, despite the provision of a fan. While Wi-Fi is available, some guests reported connectivity issues. The TV service is generally basic, offering only a limited number of channels, and there are no in-room phones, coffee makers, or mini-fridges, which some guests missed.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with a significant number of guests expressing strong dissatisfaction. While some guests found their rooms to be clean and comfortable, many reported issues such as dirty rooms, unpleasant odors (including a "sewer" smell or "dirty mop" smell), and visible stains on bed linens and pillows. Several reviews mentioned the presence of cockroaches or bed bugs, which severely impacted guest comfort. The bathrooms were frequently described as tiny, dirty, or in need of maintenance, with issues like leaks, non-flushing toilets, or mold. Bed comfort also varied, with some finding the mattresses uncomfortable or the beds making noise. Noise levels from the street or within the hotel were also a common complaint, affecting sleep quality.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, allowing guests to easily explore the city on foot. It is situated within close proximity to major attractions such as the Alhóndiga de Granaditas, the Hidalgo Market, and the main city center, making it ideal for sightseeing. Guests appreciate being able to walk to various points of interest, shops, and restaurants. The availability of on-site parking is a significant convenience, as parking in the city center is often scarce and expensive, providing a major advantage for those traveling by car. Additionally, the hotel is conveniently located near a public transport stop, offering easy access to other parts of the city. Despite some general concerns about the surrounding area, the hotel itself is considered well-placed for tourist activities.

Staff & Service
Most guests praise the staff's friendliness and attentiveness, describing them as helpful and accommodating. Many reviews highlight the quick check-in process and the staff's willingness to assist with requests, such as arranging taxis or providing information. However, some guests reported negative experiences regarding specific service aspects. There were instances where staff were perceived as unhelpful or arrogant, and a few guests noted a language barrier, particularly with English speakers. Concerns were also raised about the hotel's nighttime accessibility, with reports of the main entrance being closed and no staff available at the front desk, leading to difficulties entering or leaving the hotel during late hours. Additionally, some guests mentioned that rooms were entered for cleaning without prior permission or inquiry.

Additional Information
Guests frequently noted a significant discrepancy between the hotel's online photos and the actual appearance of the rooms and facilities, leading to unmet expectations. This suggests that the advertising may not accurately represent the current state of the property. Another recurring issue is the inconsistent water pressure and temperature in the showers, with guests reporting difficulties in regulating the water to a comfortable level, often experiencing either very hot or very cold water. Furthermore, noise levels are a common concern, stemming from street activity, nearby dance rehearsals, or thin walls between rooms, which can disrupt sleep. These points are crucial for potential guests to consider, as they significantly impact the overall comfort and satisfaction of the stay.