Mision Guadalajara Carlton

The hotel's central location is a significant draw, placing guests conveniently close to downtown attractions and public transport, making it an appealing choice for sightseers and business travelers attending local events. However, many guests note that the property is considerably aged and in need of extensive maintenance and remodeling, impacting the overall guest experience. While some rooms are described as spacious, recurring issues include unreliable elevators, pervasive noise from a nearby nightclub, and inconsistent cleanliness standards. Feedback on the staff is mixed, with some praising their attentiveness and others reporting unhelpful or slow service. To ensure a more comfortable stay, guests should be prepared for potential delays with elevators and consider requesting a room away from the nightclub if noise sensitivity is a concern.

Facilities & Amenities
The hotel's facilities present a mixed experience for guests. A major and frequently cited concern revolves around the elevators, which are often reported as slow, unreliable, and frequently out of service, leading to significant wait times and inconvenience, especially given the hotel's height. The swimming pool is another area of common complaint, with numerous guests describing it as dirty, unheated, and unsuitable for use due to visible trash or algae. Communication within the hotel relies heavily on a WhatsApp messaging system, as in-room telephones are not available for direct contact with reception or for room service requests, which some guests found inconvenient and unresponsive. Furthermore, many rooms lack functional safety deposit boxes, and while valet parking is offered, some guests reported issues with its cost or entry procedures.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort highlights significant areas for improvement. Many rooms are described as old, deteriorated, and in dire need of maintenance, with issues ranging from broken fixtures and worn furniture to visible mold and a pervasive humidity smell. The bathrooms are a particular point of contention, frequently reported as dirty, having poor drainage, lacking hot water, or featuring rusty and unclean showers. While some guests found the beds comfortable, others reported them as old and uncomfortable, with instances of bed bugs and itching. Noise levels are a major disturbance, with loud sounds from a nearby nightclub, street traffic, and even service areas making it difficult to sleep. Additionally, the televisions are often described as outdated, lacking cable, or having poor signal, and basic amenities like towels and soap were sometimes insufficient or missing.

Dining & Food Quality
Feedback regarding the hotel's dining options and food quality is quite varied. The main restaurant receives mixed reviews, with some guests finding the food to be of poor quality, expensive, or served cold, and noting issues with the cleanliness of the dining area. Conversely, many guests praised the breakfast for its variety and taste, though some reported concerns about the freshness of ingredients, cold dishes, or the quality of coffee and juice. Room service is frequently criticized for being exceptionally slow, with some orders taking over two hours to arrive, and for having a limited or unappealing menu. The hotel also features a taco restaurant on-site, which some guests enjoyed for its food, while others experienced issues with slow service or unhelpful staff. Overall, the dining experience appears inconsistent, with some positive highlights amidst several areas needing attention.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest attributes, offering convenient access to downtown attractions, the Diana Theater, and various public transportation options, including the light rail and Macro Bus. This makes it an ideal base for exploring the city on foot or via transit. However, opinions on the immediate neighborhood safety are divided; while some guests felt secure, others expressed concerns about the surrounding area, particularly at night, describing it as potentially unsafe or having a less desirable atmosphere. Parking is available through a valet service, which some guests found efficient, though there were occasional mentions of issues with its cost or the entry process. Despite some reservations about the immediate vicinity, the hotel's proximity to key landmarks and transit hubs remains a significant advantage for many visitors.

Staff & Service
The staff and service at the hotel elicit a wide range of feedback from guests. Many reviews commend the attentiveness and friendliness of certain team members, particularly the valet parking attendants and maintenance staff, who are often praised for their helpfulness. However, a significant number of guests reported negative experiences, citing unresponsive or rude reception staff, particularly during check-in, which was sometimes described as slow or complicated by mandatory online registration. Issues with housekeeping were also noted, including rooms not being cleaned, insufficient towels, or delays in service. Requests made via the WhatsApp messaging system for room service or other needs were frequently met with slow or no response. While some staff members strive to provide good service, the overall impression suggests inconsistency in the quality of guest interactions and service delivery.

Additional Information
Guests should be aware of several specific policies and features that impact their stay. The hotel utilizes a QR code registration process upon arrival and relies on a WhatsApp messaging system for all in-room requests, as telephones are not available in the rooms. This digital-first approach to communication can be a point of frustration for some, with reports of slow responses. Many rooms also lack a functional safety deposit box, which can be a concern for securing valuables. A recurring issue for some guests is the hotel's policy regarding invoicing, with reports of difficulties in obtaining proper documentation for their stays. Furthermore, the hotel's proximity to a nightclub, which some reviews suggest is part of or closely affiliated with the hotel, results in significant noise disturbance that can persist late into the night, impacting sleep quality.