Hotel Leyenda del Tepozteco

This hotel offers a tranquil retreat at the entrance of Tepoztlán, making it a suitable choice for travelers seeking a peaceful environment and event attendees due to its convenient location near various venues. Its spa services are a standout feature, consistently praised for excellent massages and accessible pricing, appealing to spa-goers looking for relaxation. Guests frequently highlight the spacious rooms and the generally friendly staff as positive aspects of their stay. However, visitors should be aware of potential inconsistencies with Wi-Fi connectivity and TV functionality within the rooms. For a more comfortable experience, it is advisable to confirm your room's location relative to the main facilities and to book any spa treatments well in advance.

Facilities & Amenities
The hotel features pleasant common areas and green spaces, often described as beautiful and picturesque, providing a serene atmosphere for guests. The spa is a significant draw, with many guests commending the quality of the massages and the professionalism of the therapists. However, feedback on the swimming pool is mixed; while some find it clean and adequately sized, others report it being cold, dirty with insects and leaves, or needing maintenance, with a non-functional slide. A notable inconvenience for some guests is that the pool and other facilities are located across a busy road from certain rooms. Wi-Fi connectivity is a recurring issue, with many guests experiencing poor or no signal in their rooms, which also impacts the functionality of the televisions.

Cleanliness & Room Comfort
Guest experiences regarding room cleanliness and comfort vary. Many appreciate the spaciousness of the rooms and some note a pleasant, clean scent upon arrival. However, a significant number of reviews mention issues such as dirty carpets, mold in bathrooms, and general lack of thorough cleaning, with some even reporting the presence of cockroaches. Bed comfort receives mixed feedback, with some finding them comfortable while others describe them as hard or having old mattresses, coupled with uncomfortable or basic pillows. Bathrooms are frequently cited for problems including being small, having water leaks from showers, inconsistent or absent hot water, and issues with toilets (loose seats, flushing problems). In-room amenities like air conditioning are often reported as insufficient or non-existent, leading to hot rooms, and fans can be noisy or ineffective.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives highly varied feedback. While some guests find the breakfast tasty and appreciate the included option, many describe it as basic, limited in variety, cold, and served with artificial juice or diluted coffee. Service can be slow, and the buffet area is often noted as chaotic and lacking sufficient seating, with food sometimes running out. The restaurant itself is described as having limited menu options, sometimes only offering burgers, and may close early. Some guests also mention that the main dining area is located across a busy road, which can be inconvenient. Overall, the quality of the food is inconsistent, with some finding it lacking in flavor.

Location & Accessibility
The hotel's location at the entrance of Tepoztlán is a key advantage for many, especially its close proximity to the bus terminal, making it easily accessible for public transport users. It is also conveniently situated for guests attending events in nearby venues. While the hotel offers a tranquil setting away from the town center, reaching the center of Tepoztlán typically requires a short drive or a walk of about 20 minutes, as public transport passes directly outside. A significant point of concern for some guests is the hotel's split layout, where certain facilities like the restaurant and pool are located across a busy main road, which can be inconvenient and potentially hazardous to cross. Private parking is available on-site, which is a definite plus for guests traveling with their own vehicles.

Staff & Service
The staff at the hotel receives highly mixed reviews. Many guests commend the reception staff for being friendly, attentive, and very helpful, contributing to a positive initial impression. The spa staff consistently earns high praise for their professionalism and the quality of their services. However, a notable number of guests report negative experiences, describing some staff members as rude, dismissive, or unhelpful, particularly when addressing issues like room problems or billing discrepancies. The check-in process can sometimes be slow, and there are complaints about inflexibility regarding early check-in, with additional fees sometimes charged even for short periods. Housekeeping service is inconsistent, with some guests reporting no room cleaning during their stay.

Additional Information
Guests should be aware that the hotel has a unique split layout, with some facilities located across a main road, which can be an unexpected inconvenience. There are recurring mentions of inconsistent maintenance across various areas of the hotel, including rooms and common facilities. Some guests have reported issues with booking discrepancies, where the price quoted online differs from the amount charged upon arrival. The hotel features a beautiful chapel, which some guests find to be a charming and unique amenity. There are also reports of a corkage fee for bringing outside beverages. Guests have noted that the hotel's internal communication among staff could be improved, leading to occasional misunderstandings regarding services or room assignments.