Holiday Inn Express Puebla by IHG

This hotel is highly regarded for its spacious rooms and a heated, covered pool, making it a memorable choice for guests. The availability of 24/7 coffee and ice machines is a particularly appreciated convenience. It caters well to families seeking comfortable accommodations and recreational options, business travelers who value efficiency and amenities, and couples looking for a relaxing and well-serviced stay. Guests consistently praise the hotel's commitment to cleanliness and the exceptional service provided by its staff. To enhance your experience, consider arriving early for breakfast to enjoy the full selection, and be aware that rooms with connecting doors may experience some noise from adjacent guests.

Facilities & Amenities
The hotel offers a range of facilities that contribute to a comfortable stay. The heated and covered pool is a significant draw, especially for families, though some guests have noted it can be small or occasionally have cleanliness issues. A well-equipped gym is available 24/7, allowing guests to maintain their fitness routines. While Wi-Fi is generally reliable, a few guests experienced slower speeds. The elevators are a recurring point of concern, with reports of them being slow, noisy, or experiencing card key issues, sometimes leading to guests getting stuck. The complimentary 24/7 coffee and ice machines are highly valued. Additionally, a self-service laundry facility and a small snack shop add to guest convenience.

Cleanliness & Room Comfort
Guests frequently commend the hotel's overall cleanliness, extending from the common areas to the individual rooms. The beds are consistently described as very comfortable with high-quality linens, ensuring a restful sleep, and the rooms themselves are noted for being spacious. However, feedback on noise levels is mixed; some guests found their rooms quiet, while others reported disturbances from hallways, adjacent rooms due to thin walls, or street noise. Issues with bathrooms include shower heads with mineral buildup, excessive splashing, slippery floors, and occasional reports of mold or unpleasant odors. Some guests also mentioned finding hair in their rooms upon arrival, and a few noted stained furniture or issues with air conditioning effectiveness.

Dining & Food Quality
The complimentary buffet breakfast is a major highlight, consistently praised for its variety, completeness, and deliciousness. Guests appreciate the selection of fresh fruit, hot food items, and traditional options that change daily. The 24/7 coffee availability is also a popular feature. While many found the breakfast coffee to be of good quality, some described it as diluted or lacking in flavor. Room service is available and generally receives positive feedback for its tasty and generously portioned offerings, such as local specialties and classic club sandwiches. However, a few guests found the breakfast food to be somewhat insipid or repetitive after an extended stay.

Location & Accessibility
The hotel boasts a central location with easy access to major avenues, making it convenient for exploring the city. It is situated approximately 15-20 minutes by car or ride-share from downtown attractions. Guests appreciate its proximity to Juarez Avenue, which offers various restaurants, and its convenient access to the bus station and highways. A spacious, secure, and free parking area is available across the street, though it is not covered. While the hotel's immediate surroundings are not highly walkable for leisure or dining, public transportation, such as the Pesera (bus), stops directly across from the hotel, providing easy access to other parts of the city.

Staff & Service
The hotel's staff consistently receives overwhelming praise for their excellent, friendly, attentive, and professional service. Guests highlight the helpfulness of the reception team, who are generally efficient with quick check-in processes and responsive to guest requests, including room changes when issues arise. The housekeeping team is commended for maintaining clean rooms, and the restaurant staff are frequently singled out for their proactive and welcoming service during breakfast. Many reviews emphasize the staff's genuine willingness to assist and their positive attitude, which significantly enhances the overall guest experience.

Additional Information
Guests should be aware that the card key system for rooms and elevators can be problematic, often requiring reactivation at the front desk, which may necessitate showing identification. For those planning to do laundry, a self-service laundry facility is available for a fee of 100 pesos per use. While the hotel is generally quiet, some guests have reported significant noise from other guests, particularly children running and screaming in hallways or adjacent rooms. The standard check-in time of 4 PM has also been a point of minor inconvenience for some travelers.