Holiday Inn Express London - Park Royal by IHG

The hotel's most notable feature is its direct proximity to the North Acton tube station on the Central Line, offering exceptionally convenient access to central London and making it an ideal base for sightseers and tourists exploring the city. Guests consistently highlight the friendly and attentive staff, the general cleanliness of the rooms, and the included breakfast. The hotel is well-suited for families due to its comfortable accommodations and easy transport links, and for business travelers seeking a convenient location. To enhance your stay, consider requesting a room away from the railway tracks for a quieter experience, and be aware of the limited and paid parking options if traveling by car.

Facilities & Amenities
The hotel offers various amenities, though some receive mixed feedback. While Wi-Fi is available, some guests report it can be patchy or weak in their rooms, affecting connectivity. Parking is available on-site but is limited and comes with an additional fee, operating on a first-come, first-served basis, which can be inconvenient for some. Rooms are equipped with a kettle for hot beverages, but the TV functionality, including smart features and channel availability, is sometimes inconsistent. The air-conditioning system is centrally controlled, leading to some rooms being uncomfortably warm with no individual temperature adjustment. Many guests note the absence of a mini-fridge or safe in the rooms, which would enhance convenience. A bar is available for quick drinks, and elevators generally provide easy access to all floors.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, noting that rooms are well-maintained and housekeeping is attentive, ensuring fresh towels and tidiness daily. The comfortable beds are frequently praised, contributing to a restful night's sleep. However, feedback on room condition is mixed; while some describe rooms as modern and simple, others find them slightly outdated or tired, with occasional issues like dirty carpets, broken sockets, or minor leaks in the bathroom. Noise levels vary; despite the proximity to the railway, many rooms are surprisingly quiet, though some guests report disturbances from trains, street activity, or the ventilation system. Room sizes are generally considered adequate, but some find them small, particularly for triple occupancy.

Dining & Food Quality
The complimentary breakfast is a significant draw for many guests, offering a good selection of both hot food and cold food items. The spread typically includes classic English breakfast components such as beans, scrambled eggs, bacon, and sausages, alongside cereals, pastries, and juices. While plentiful and generally satisfactory, some guests find the breakfast variety repetitive for longer stays, and a few note the absence of items like ham, cheese, or fresh vegetables. The quality of hot food can be inconsistent, with some reporting items being lukewarm or dry. For evening meals, the hotel's dining options are very limited, with only pizza typically available, prompting many guests to seek other restaurant choices outside the hotel.

Location & Accessibility
The hotel's central location is a major advantage, situated directly next to the North Acton tube station on the Central Line, providing quick and convenient access to central London within 20 to 30 minutes. Bus stops are also conveniently located right in front of the hotel, offering additional transport options. The immediate vicinity includes several supermarkets like Tesco and Sainsbury's, as well as a Costa Coffee, providing easy access to essentials and quick bites. While the area is generally quiet and safe, some guests describe it as an industrial zone with limited dining and nightlife options. Parking is available on-site, though spaces are limited and incur an additional charge.

Staff & Service
The hotel consistently receives high praise for its friendly staff, who are frequently described as exceptionally helpful, attentive, and accommodating. Guests appreciate the quick check-in and easy check-out processes, which contribute to a smooth arrival and departure experience. The housekeeping team is noted for their diligence in maintaining cleanliness and tidiness in the rooms daily. Staff members are generally responsive to guest requests, including assistance with luggage storage and addressing minor room issues. Their commitment to providing excellent service is a recurring theme, significantly enhancing the overall guest experience.

Additional Information
Guests have noted a few miscellaneous details that may impact their stay. Some rooms lack basic in-room amenities such as a toilet brush or face towels. There have been instances where the hotel's cancellation policy for early departures led to unexpected charges, despite guests providing advance notice. Furthermore, some visitors experienced issues with room allocation, where requests for group room proximity or specific bed types were not always honored upon arrival.