Holiday Inn Express London - Greenwich By Ihg

This hotel is a prime choice for guests attending events at the O2 Arena, offering unparalleled convenience with its close proximity. Its signature feature is its direct accessibility to the arena, making it an ideal fit for concert-goers, event attendees, and even marathon runners seeking a comfortable base. The hotel consistently receives high praise for its staff friendliness and convenient location, though feedback on breakfast quality is mixed. While families might find some rooms a bit compact, the hotel's overall setup and service are well-suited for a variety of travelers, including couples looking for a hassle-free stay. To enhance your experience, be aware that on-site parking incurs a significant cost, and breakfast times can be particularly busy, especially during peak event periods.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. The lifts are a frequent point of discussion, with many guests reporting them to be slow, small, and prone to frequent breakdowns, sometimes requiring a room key for operation. The air conditioning system is often noted as being old, noisy, or under maintenance, with guests sometimes provided with portable fans as an alternative. A bar is available, typically open until late, offering a limited food menu, primarily pizza. Guests generally find the Wi-Fi connection to be strong and reliable. In-room amenities include a kettle for hot beverages, an iron, and an ironing board, though some guests have reported issues with the kettle or hairdryer functionality.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is varied. Many guests describe their rooms as clean and comfortable, providing a pleasant stay. However, a notable number of reviews indicate that rooms can appear tired, dated, or show signs of wear, such as dirty carpets, dust, or unpleasant odors. While the main beds are largely reported as comfortable, sofa beds are frequently described as uncomfortable, too small, or having noticeable springs, impacting sleep quality for additional guests. Noise levels are also mixed; some rooms are quiet, but others experience significant street noise or corridor noise, especially if windows do not seal properly or the air conditioning unit is noisy. Bathrooms also receive mixed comments, with some being clean and spacious, while others are noted for poor drainage, mould, dirt, or low water pressure.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, garners highly mixed reviews. Most guests appreciate the variety of options and the fact that breakfast is included, but many report a chaotic and understaffed environment. Common complaints include slow replenishment of hot food items, food running out (such as coffee, bread, and juice), and items being served cold. The juice is frequently described as watery. Despite these issues, the staff often work hard to manage the busy buffet area. For other dining options, pizza is available at the bar, and there is a convenient Chinese restaurant located within the hotel building, though a full-service dinner restaurant is not available on-site.

Location & Accessibility
The hotel's location is consistently highlighted as a major advantage, especially for those visiting the O2 Arena, which is an excellent and short walk away. It is also conveniently located within walking distance of the North Greenwich tube station, providing easy access to other parts of London. A nearby bus stop offers additional transport options to the O2 and surrounding areas. Guests can also easily access Uber boat services and explore Greenwich itself, with its attractions and amenities. The hotel is close to a shopping plaza, a cinema, and various restaurants. Parking is available on-site, which is a significant convenience, though it is expensive and managed by a third-party system, which some guests find surprising or problematic.

Staff & Service
The staff at the hotel consistently receive overwhelmingly positive feedback, being described as friendly staff, helpful, professional, attentive, and accommodating. Many guests highlight their willingness to go above and beyond to assist with requests and provide excellent customer service. The check-in and check-out processes are generally reported as easy and quick, contributing to a smooth arrival and departure, though some guests have experienced queues during peak times. Housekeeping feedback is mixed; while some rooms are well-maintained, others report issues with the consistency of cleaning or the replenishment of in-room amenities. Staff responses to guest issues are also varied, with some being highly effective and others perceived as dismissive.

Additional Information
The overall hotel condition is a recurring theme in reviews, with many guests describing it as tired, dated, or in need of a refresh, despite some areas appearing modern. The value for money is also a point of mixed opinion; some guests find it to be good value given the location, while others consider it overpriced for the quality of the accommodations. IHG rewards members often appreciate perks such as early check-in and late check-out, which enhance their stay. Other miscellaneous details include the in-room television being small and lacking smart features, and the toilet paper being noted as thin. The hotel's general ambiance is often described as basic but functional, serving its primary purpose as a convenient base for events.