Hilton Mexico City Airport

This hotel offers unparalleled convenience for travelers, with its signature feature being its direct location inside Terminal 1 of the airport, making it an ideal choice for those with early morning flights, late arrivals, or long layovers. Guests consistently highlight the exceptional staff and service, praising their attentiveness and helpfulness. The hotel is generally regarded as clean, with many finding the rooms comfortable and surprisingly quiet despite the bustling airport environment. Its excellent dining options, particularly the breakfast, also receive high acclaim. This makes it a perfect fit for business travelers seeking efficiency, layover travelers needing quick rest, and families looking for a stress-free start or end to their journey. To ensure a smooth arrival, be aware that finding the hotel within the terminal can be tricky due to limited signage, so look for Gate 8 and head to the upper level. Additionally, if sensitive to noise, consider requesting a room away from potential construction areas or internal hotel activity.

Facilities & Amenities
The hotel offers several facilities designed for convenience, including reliable Wi-Fi connection throughout. Guests can utilize a fitness center for their workout needs, though some found it to be basic. The lobby area is often described as quiet and peaceful, providing a welcome respite from the airport's hustle. However, feedback on the elevators is mixed; while they are essential for access, many guests reported frequent issues, including slow operation, limited capacity, and one often being out of service, leading to frustrating waits and confusing access. Some rooms reportedly lack expected amenities such as a mini-bar or refrigerator, hairdryer, and coffee pods for in-room machines. Additionally, some guests noted the absence of washcloths and makeup mirrors, which are typically expected in a hotel of this caliber. The Executive Lounge was also a point of disappointment for some, described as poorly stocked and unattended.

Cleanliness & Room Comfort
The cleanliness of the rooms receives mixed reviews; while many guests found them to be clean and neat, some reported issues such as dirty floors, dust bunnies, and stained or old towels that were rough to the touch. Room comfort is generally praised, with many highlighting the comfortable beds and spacious rooms, though some found beds to be less comfortable or pillows lumpy. However, several guests noted that rooms are aging and could benefit from remodeling, particularly the bathrooms, where issues like broken showers, poor water pressure, leaking toilets, and empty soap dispensers were reported. A significant concern for some was the pervasive smell of sewage or drains in both the rooms and hallways. While many rooms are surprisingly quiet and well-insulated from airport noise, others experienced considerable disturbance from construction noise, noisy air conditioning units, and sounds from adjoining rooms or the corridor, impacting sleep quality.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives widespread acclaim for its exquisite and delicious offerings. Guests consistently praise the buffet's variety, which includes both international and traditional Mexican dishes like chilaquiles, alongside fresh fruit, pastries, and an excellent made-to-order egg station. The coffee is frequently highlighted as robust and plentiful, and the fresh juice bar is a popular feature. The restaurant itself is often described as having a pleasant atmosphere, with some areas offering enjoyable views of the airport tarmac. While the overall food quality is highly rated, with many finding meals to be fresh and well-prepared, some guests found the restaurant's prices to be excessive or noted a limited variety for other meals. A few isolated negative experiences included concerns about food quality or hygiene, but these were not widespread. Room service is also available and generally well-regarded for its convenience and taste.

Location & Accessibility
The hotel's location is its most significant advantage, situated directly within Terminal 1 of the airport, offering unparalleled convenience for travelers with early morning departures, late arrivals, or long layovers. Guests appreciate the proximity to international departure gates, allowing for quick and stress-free access to flights. While the hotel is praised for being surprisingly quiet inside despite its airport setting, many guests found it challenging to locate within the terminal due to poor signage, often requiring specific instructions to find the entrance near Gate 8 on an upper level. For those connecting to Terminal 2, the hotel offers a shuttle service, and the airport train is also an option. However, its airport-centric location means it is not within walking distance of city attractions, requiring transportation like ride-shares, which can be affected by city traffic. Parking is available at the airport, but it is noted as being quite expensive.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the excellent attention and friendliness of the entire team, from the front desk to the restaurant. Staff members are frequently described as helpful, attentive, and professional, contributing significantly to a positive guest experience. The check-in process is often noted as quick and efficient, though some guests reported instances of long waits or issues with room availability upon arrival. Room service and bellboy service are consistently highlighted for their efficiency and courtesy. However, feedback is not entirely uniform; some guests encountered staff who were perceived as rude, dismissive, or unresponsive, particularly at the front desk, leading to frustration regarding issues like room changes or missing amenities. Despite these isolated concerns, the overall sentiment points to a dedicated team striving to provide good service.

Additional Information
For guests planning their stay, it's worth noting that the hotel has a pet-friendly policy, though finding suitable outdoor areas for pets near the terminal can be challenging. Members of the Hilton Honors program often appreciate benefits such as complimentary breakfast for Gold status holders. A practical tip for international travelers is to consider purchasing bottled water for brushing teeth and making in-room coffee, especially if sensitive to local water quality. The hotel's internal layout and room numbering can be somewhat confusing to navigate initially, so guests might need a moment to orient themselves. Additionally, the hotel is currently undergoing remodeling, which suggests ongoing improvements to its facilities and aesthetics. Some guests also reported an unusual restaurant policy requiring food orders to accompany drink service at the bar, which some found inconvenient.