Hazyview Sun

The hotel is set amidst beautiful gardens and offers a convenient location that places guests a short drive from Kruger National Park, making it an ideal base for sightseers and families looking to explore the natural beauty of the Lowveld region. While the property boasts generally attentive service and delicious food, some aspects of the accommodations, particularly the rooms, receive mixed feedback. The hotel is also noted as a suitable venue for business travelers and those attending conferences. To enhance your stay, it is advisable to inquire about room types, as some guests recommend avoiding rooms with carpets due to recurring issues with damp smells and overall upkeep. Be aware that some rooms may lack a refrigerator, which is a frequent point of feedback.

Facilities & Amenities
The hotel features a lovely pool area that is often described as clean and family-friendly, providing ample space for children to enjoy. While the Wi-Fi connection is generally praised as strong and reliable, some guests experienced slow speeds or complete outages during their stay, indicating inconsistency. The bar area is highlighted as a pleasant spot for drinks and meals, often overlooking a serene lake, though some guests found the wine selection limited and the music choice unappealing. A significant number of reviews mention the absence of a refrigerator in the rooms, which is a common inconvenience for guests. Additionally, the TVs in the rooms are sometimes described as small with limited channels or poor reception, and some guests reported issues with them not working at all.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is notably mixed, with many guests reporting significant issues. A recurring concern is the pervasive damp smell and mustiness, often attributed to the carpets, which many guests found dirty, stained, and problematic for those with allergies or sinus issues. Some reviews detail unacceptable cleanliness standards, including the presence of mould, bugs (ants, cockroaches, bed bugs), and even small frogs in bathrooms, along with uncleaned fixtures and stained linen. While some guests found their beds comfortable and rooms spacious, others experienced uncomfortable mattresses or found the rooms dark and in need of better lighting. Bathrooms are frequently cited for poor drainage, non-functioning showers, and general lack of cleanliness, with some reporting loose fixtures and dirty tiles. Noise levels from other guests or hotel operations were also occasionally mentioned as disruptive.

Dining & Food Quality
The hotel's food quality generally receives positive remarks, with many guests praising the delicious meals served. The breakfast buffet is often described as good and substantial, though some guests desired wider options and more variety, noting that the menu could become repetitive over longer stays. Similarly, dinner buffets are found to be satisfactory by many, with some highlighting exceptional dishes, while others found the options limited or repetitive, particularly for vegetarian options. The restaurant atmosphere can be very busy, especially when tour groups are present, leading to a noisy environment that some guests found unpleasant. The bar is mentioned for its pleasant setting, but the wine selection is frequently criticized for being poor or limited, and some guests found the drinks to be expensive.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, making it an excellent base for exploring the surrounding area. Guests appreciate its proximity to Kruger National Park, often mentioning it as a short and convenient drive to the Numbi and Kruger gates. The hotel is also well-situated for visiting other popular tourist attractions in the Mpumalanga Lowveld, such as Blyde River Canyon, God’s Window, and Pilgrims Rest. This makes it an ideal choice for guests planning safari drives and scenic tours. While the hotel is generally considered safe and secure, some guests noted that it is situated on a busy road, which can lead to early morning noise.

Staff & Service
The friendly staff and helpful service are consistently praised by a majority of guests, with many highlighting their attentiveness and willingness to go the extra mile. From reception to restaurant and housekeeping, staff members are frequently described as welcoming, efficient, and professional, contributing significantly to a positive guest experience. The check-in process is generally smooth, though some guests experienced delays in room readiness. However, there are isolated but significant reports of negative staff interactions, including instances of rudeness, unresponsiveness to complaints about room conditions, and perceived dishonesty regarding room availability. Despite these specific issues, the overall sentiment regarding the staff's dedication to service remains overwhelmingly positive.

Additional Information
Guests should be aware that the hotel generally does not provide microwaves in rooms, and there are no dedicated braai facilities available for guest use. While the hotel aims for a peaceful environment, some guests reported issues with power cuts and inconsistent Wi-Fi connectivity during their stay, which can be disruptive. There were also mentions of the conference hall being uncomfortably hot at times. Some guests noted that the hotel is situated on a busy road, which can lead to noise early in the morning. Additionally, some rooms may have a significant gap at the bottom of the door, potentially allowing small creatures to enter.