Hacienda Los Picachos

The hotel offers a tranquil and aesthetically pleasing escape, distinguished by its beautiful design and conversion from old horse stables into a spacious boutique property. Its signature feature is the serene atmosphere and the highly praised spacious chalets, which provide a comfortable and unique stay. This makes it an ideal destination for couples seeking a romantic and peaceful getaway, families looking for a relaxing retreat with pet-friendly options, and event attendees as the venue frequently hosts weddings and corporate functions. Guests consistently highlight the property's beauty and the overall sense of calm it provides away from the city's hustle. To enhance your experience, it is advisable to confirm the availability of specific amenities like the heated pool or spa services prior to your visit, and consider requesting one of the popular chalets for a more comfortable stay.

Facilities & Amenities
The hotel provides a range of facilities designed for relaxation and recreation. Guests appreciate the well-equipped gym with modern equipment, and the unique pool area which features a bar and an original design, making it a pleasant spot to unwind. While the spa is often described as beautiful, many guests note it requires advance booking and is sometimes closed or has limited services. The property also offers a paddle court and an archery range, though the latter has occasionally been unavailable. Most guests find the free Wi-Fi convenient, but some report a poor signal in their rooms. A common point of feedback is that the pool water is frequently cold, and the jacuzzi is not always turned on or heated, which can detract from the experience for those hoping for a warm swim.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and the beds comfortable, often highlighting the soft pillows and high-quality linens that contribute to a restful sleep. The spacious rooms, particularly the chalets, are frequently praised, as are the clean restrooms and the provision of plastic-free toiletries like shampoo, soap, and hand cream. Showers typically offer good water pressure and temperature. However, some guests have reported significant issues, including noise levels from adjacent rooms, external events, or staff activities, which can disturb rest. Isolated complaints mention peeling vinyl floors, non-functional air conditioning or insufficient AC in chalets, non-functional TVs or internet, non-flushing toilets, and even water leaks during rain. Some guests also noted the presence of insects like spiders or ants in rooms or common areas.

Dining & Food Quality
The hotel's restaurant receives mixed feedback regarding its dining experience. Many guests praise the delicious food, particularly the sushi and filet mignon, and appreciate the good presentation of dishes. The bar is noted for its good drinks and attentive bartenders. However, a recurring concern is the slow service in the restaurant, with guests often experiencing long waits for their meals. The menu is sometimes limited, with several items unavailable, and food quality can be inconsistent, with reports of undercooked dishes or unexpected flavors. The included breakfast often disappoints due to small portions, extra charges for basic items, and limited options. Some guests have also noted issues with dirty dishes or the presence of insects in the dining area. Room service is available but has also been reported as inconsistent or unavailable at times.

Location & Accessibility
The hotel's location is a key aspect of its appeal, offering a tranquil setting away from the noise and bustle of the city center. Guests appreciate the beautiful views of the mountains and surrounding gardens, and its proximity to several vineyards. The property provides ample parking for those traveling with their own vehicles. However, its distance from the city center, typically a 15 to 20-minute drive, means it is not easily accessible on foot. While the hotel offers a convenient shuttle service to and from the city center at scheduled times, guests without a car may find Ubers do not pick up directly at the entrance, requiring a short walk down the driveway. Taxis and Ubers can also be costly, making personal transportation or reliance on the shuttle essential for exploring the area.

Staff & Service
The staff at the hotel generally receives praise for being friendly and attentive, with many guests highlighting their helpfulness and willingness to assist. The check-in process is often described as quick and efficient. However, a significant theme in guest feedback is the inconsistency of service. Some guests report slow responses from reception, particularly via messaging apps, and a lack of clear communication regarding events, amenity availability, or breakfast inclusions. There have been instances of unprofessional behavior, such as a barman's attitude or staff contradicting each other. While some staff members are highly commended for their dedication, others appear to lack sufficient training or the hotel seems understaffed, leading to difficulties in resolving issues like Wi-Fi problems or plumbing concerns.

Additional Information
The hotel maintains a pet-friendly policy, allowing guests to bring their companions, though finding suitable outdoor areas nearby for pets can be challenging. Guests should be aware of a destination fee that may apply, covering certain amenities and services. The property is a popular venue for events, including weddings and concerts, which can sometimes lead to increased noise levels, particularly at night. A unique and appreciated feature is the pleasant lavender aroma that permeates the entire property, contributing to a relaxing ambiance. The hotel offers a scheduled shuttle service for convenient transportation to and from the city center. Some guests have reported issues with obtaining invoicing for their stays, and there have been isolated mentions of a lack of basic in-room amenities like an iron or laundry service.