Garden Court Eastgate

The hotel's signature feature is its exceptional proximity to Eastgate Mall, offering guests direct and convenient access to a wide array of shopping, dining, and entertainment options. This makes it an ideal choice for shoppers and families looking for easy access to amenities, as well as business travelers seeking convenience. Guests consistently highlight the hotel's overall cleanliness and the generally friendly and helpful staff. While the breakfast receives praise for its quality, some guests note issues with variety and service during peak times. The rooms are often described as comfortable, though some aspects may appear dated. For an enhanced stay, guests are advised to inquire about the availability of a refrigerator or to confirm the functionality of the air conditioning in their room upon arrival. Additionally, those with early departures should ask about the option of a breakfast pack to avoid rushing.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience, though some aspects receive mixed feedback. A swimming pool is available, but several guests noted it was often cold or not adequately cleaned, with leaves present. There is a fitness center on the property, which guests appreciate having, despite some finding it small. Wi-Fi is generally available and reliable, allowing guests to stay connected. Parking is provided and is described as adequate and safe, though it is often uncovered. A recurring point of feedback is the absence of a bar fridge and microwave in most rooms, which many guests found inconvenient. Some rooms also lack modern USB charging ports. While a bar is present, its location within the restaurant area is sometimes considered inconvenient. Guests also mentioned the availability of ice machines, though some floors might lack them.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness throughout the property and in the rooms. The beds are frequently described as very comfortable, ensuring a restful night's sleep. However, feedback on room condition is mixed; while generally clean, some guests noted that rooms appear dated, with a need for upgrades to items like curtains, carpets, and TVs, which are sometimes considered too small. Issues with air conditioning not working properly are a common complaint, as is the occasional lack of hot water. The bathroom size is sometimes mentioned as small, and some guests reported issues with taps or missing soap holders. Specific concerns included the smell of cigarettes in non-smoking rooms, the presence of ants, and non-functional safes or room phones. Despite these points, the overall environment is often described as quiet, contributing to a relaxing stay.

Dining & Food Quality
The breakfast at the hotel is a significant topic of discussion among guests. Many praise its quality and the variety of options available, with some highlighting specific items like croissants and omelets. However, a substantial number of reviews point to issues with food replenishment, noting that dishes often run out, leading to long queues and extended waiting times, especially during busy periods or when school groups are present. This crowding in the dining area can diminish the experience. Some guests also reported specific food quality concerns, such as overly oily dishes, tasteless curry, or undercooked ribs. Dinner and room service generally receive negative feedback regarding both food quality and variety, with some describing meals as disappointing or taking an excessively long time to be delivered.

Location & Accessibility
The hotel's central location is a major highlight, primarily due to its exceptional proximity to Eastgate Mall. Guests appreciate being within walking distance of the mall, with some even mentioning a convenient rooftop access road. This makes it very easy to access shopping, dining, and entertainment options without needing a car. The hotel is also noted for its easy motorway access and convenient airport proximity. However, a significant concern for many guests is the safety of the immediate surrounding area, with reports of suspicious individuals and a general feeling of insecurity for walking around, especially in the evenings. Despite these external concerns, the hotel itself is perceived as safe and secure, with adequate and safe parking available on-site.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and professionalism. Many guests highlight the attentive service provided by reception and restaurant staff, contributing to a welcoming atmosphere. The check-in process is generally described as efficient, with staff often accommodating early arrivals. While housekeeping is generally effective in maintaining cleanliness, some guests reported instances of rooms not being cleaned thoroughly or delays in receiving requested items like towels. There are mixed reviews regarding room service and maintenance requests, with some guests experiencing prompt and efficient responses, while others faced significant delays or unaddressed issues, such as non-working air conditioning or phones. Despite a few isolated negative interactions, the overall sentiment is that the staff are dedicated to providing a positive guest experience.

Additional Information
Many guests note that the hotel is showing signs of wear and tear, indicating a need for renovation needs and general upkeep to modernize the property. Despite this, the hotel is generally considered to offer good value for money. Guests appreciate the efficient power backup system, which ensures minimal disruption during load shedding. While smoking rooms are available, some non-smoking guests reported the lingering smell of cigarettes in their allocated rooms. A recurring point of frustration for families is the severe shortage of high chairs for babies in the dining area, making meal times challenging. Some guests also mentioned a lack of porter service upon arrival, requiring them to handle their own luggage. The hotel can become very busy and crowded, particularly the dining areas.