Four Points Flex by Sheraton Cardiff

This hotel is highly regarded for its central location, offering unparalleled proximity to the train station and the vibrant city center. Guests consistently highlight the exceptional friendliness and helpfulness of the staff, contributing significantly to a positive stay. While many rooms are described as compact, they are generally found to be clean and comfortable, often featuring a modern design. The hotel is particularly well-suited for solo travelers, business travelers, couples, and families seeking a convenient base for exploring the city, attending concerts, or enjoying a night out. To ensure a quieter experience, some guests recommend requesting a room away from internal utility areas.

Facilities & Amenities
The hotel provides essential facilities for a comfortable stay. Guests appreciate the availability of Wi-Fi throughout the property, ensuring connectivity. While most rooms are equipped with air conditioning, some guests reported issues with its functionality, leading to rooms being too warm or fans being noisy. In-room conveniences include kettles with tea and coffee supplies, and a television, though some noted issues with its operation or placement. The showers are frequently praised for being excellent with good pressure, though some bathrooms are described as small. The hotel also features lifts, which can become busy, and some guests noted that one lift might be turned off at night.

Cleanliness & Room Comfort
The hotel generally receives positive remarks for its cleanliness, with many guests finding their rooms spotlessly clean and well-maintained. However, some isolated instances of dirt, crumbs, hair, or stains were reported, and a few guests noted issues with drainage smells or water leaks in bathrooms. Rooms are consistently described as compact or small, though some larger family rooms are available. The beds are widely praised for being comfortable and ensuring a restful sleep. Noise levels can be a concern, with reports of sounds from plumbing, corridors, and occasional false fire alarms. Many rooms lack opening windows, which can impact air circulation, and some guests experienced difficulties with air conditioning temperature control.

Dining & Food Quality
The hotel's breakfast receives largely positive feedback from guests. Many describe it as plentiful, good quality, and offering a good variety of options, including hot items. Guests appreciate the convenience of having breakfast available on-site before starting their day. While most found the buffet breakfast to be tasty and satisfying, some guests felt the selection was somewhat basic or desired more options, such as a wider choice of fruit. Despite these minor points, the breakfast is generally considered a valuable and enjoyable part of the stay, contributing positively to the overall guest experience.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for exploring the city. It is situated just steps away from the train station and bus station, providing easy access for arrivals and departures. Guests can easily walk to major attractions such as Cardiff Castle, as well as numerous shops, restaurants, and nightlife venues. Its proximity to the Utilita Arena is also a significant advantage for those attending events. While the hotel is in a bustling area, many guests found their rooms to be surprisingly quiet due to effective soundproofing. However, parking is not available on-site and nearby options can be expensive or full, requiring guests to use third-party facilities.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentive service. Guests frequently highlight the quick check-in and check-out processes, and the staff's willingness to accommodate requests, such as early check-in or luggage storage. Many appreciate the staff's efforts to provide local recommendations and ensure a pleasant stay. While most experiences with housekeeping are positive, a few isolated incidents of rooms not being cleaned daily or disturbances during late check-out were noted. There were also some serious concerns raised by a small number of guests regarding safety, including issues with incorrect room keys being issued or broken door locks.

Additional Information
Guests should be aware that the hotel has undergone recent rebranding and renovations, which contribute to its modern appearance. There have been occasional reports of false fire alarms occurring, sometimes during early morning hours, which can be disruptive. The hotel has a policy restricting visitors to guest rooms past 11 PM, which some guests found overly strict. For families, some rooms are equipped with bunk beds, which are popular with children and make efficient use of space. While the hotel generally offers effective soundproofing against external noise, some internal noise from utility areas or corridors can be heard in certain rooms. A deposit is typically required upon check-in.