Four Points by Sheraton Edinburgh

This hotel offers a highly convenient urban base, distinguished by its exceptional proximity to Haymarket Station and superb transport links, making it a prime choice for exploring the city. Guests frequently highlight the hotel's overall cleanliness, the comfort of its beds, and the consistently friendly and helpful staff. It is particularly well-suited for sightseers and business travelers due to its central location and easy access to key areas. Couples can enjoy a comfortable and well-connected stay, while the hotel's amenities and location also cater to families looking to navigate Edinburgh with ease. To enhance your experience, consider requesting a room away from the main road to minimize traffic noise, and be aware that some bathrooms feature high bathtubs which may lack handrails.

Facilities & Amenities
The hotel provides several convenient facilities and amenities that enhance the guest experience. Most rooms are equipped with a small fridge and comprehensive tea and coffee making facilities, including complimentary bottled water, which guests appreciate. While there is a bar and restaurant on-site, some guests noted the bar tends to close early. A communication tablet is available in rooms for information and service requests, though some found its functionality limited, particularly for direct contact with the restaurant. Guests also mentioned the presence of Wi-Fi, ensuring connectivity. However, some reviews indicated a lack of sufficient storage space for clothes, and a few noted that the elevator speed could be improved.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, often described as spotless and modern. The beds are consistently praised for their comfort, featuring firm mattresses and soft pillows, ensuring a restful sleep. However, feedback on room comfort is mixed regarding size, with many finding rooms to be small, tiny, or even claustrophobic, and some noting poor lighting from side lamps only. A recurring issue is noise from outside traffic, which can be noticeable even with windows closed, and some guests reported thin walls leading to noise from adjacent rooms or the hallway. Bathroom experiences vary, with some noting them as clean but small, while others reported issues such as clogged sinks, poor shower drainage, fluctuating water temperatures, and visible mold or cracked tiles.

Dining & Food Quality
The hotel's dining options receive generally positive feedback, particularly the breakfast. Most guests describe the breakfast as good, delicious, and offering a satisfying hot and cold buffet with ample variety. However, some guests noted that the breakfast menu remained the same daily, and a few experienced issues with cold food or missing items. The restaurant, Amalfino, is highlighted for its good food, including pizza and Sunday lunch, and the bar area is often praised for its pleasant atmosphere and friendly staff. Some guests expressed disappointment that specialty coffee options like cappuccinos incurred an extra charge, and that the bar closed earlier than expected for residents.

Location & Accessibility
The hotel boasts an excellent location, being just a short walk from Haymarket Station, which provides superb transport links to the airport, Glasgow trains, and the city's tram and bus networks. This makes it incredibly easy for guests to explore Edinburgh's attractions. Many guests appreciate the hotel's walkability, noting that Princes Street, the Royal Mile, and other city center landmarks are within a 15 to 30-minute stroll. The surrounding area also offers convenient access to a Tesco Express and various local restaurants and pubs. While some guests found parking to be limited and expensive, a few noted the availability of free parking, though this was not a consistent experience.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and welcoming demeanor. Guests frequently highlight their accommodating nature and willingness to assist with inquiries and requests, contributing to a positive overall experience. The check-in process is generally described as quick and efficient, though a few guests reported delays or less welcoming interactions. Specific instances of excellent service include staff reassuring guests with health needs and making special gestures for anniversaries or honeymoons. However, there are recurring concerns regarding housekeeping, with some guests reporting inconsistent room cleaning, failure to replace water bottles or refill toiletries, and issues with hot water availability not being communicated effectively.

Additional Information
Guests should be aware of a recurring issue with the hotel's hot water supply, as several reviews mention boiler breakdowns leading to a lack of hot water, sometimes without prior notification from the staff. Furthermore, some guests experienced significant construction noise from outside the hotel, including drilling and metal cutting, which could extend late into the night and impact sleep quality. While the hotel is part of a major chain, some Marriott Bonvoy benefits were reported as inconsistent, with members receiving unusual welcome treats or feeling their status was not fully recognized. A few guests also noted issues with the in-room communication tablet, finding it less functional than expected for direct service requests.