Hotel Estadio

This hotel is frequently chosen for its accessible pricing and convenient parking, making it a practical option for many travelers. Guests often highlight the hotel's consistent cleanliness and the comfortable beds in the rooms. Its signature feature is the ample and often covered parking, which is a significant advantage for those traveling with vehicles, including larger ones. The hotel caters well to budget-conscious travelers seeking good value, business travelers needing easy access to transport hubs, and sightseers exploring the city center. For families, the availability of spacious rooms and secure parking adds to its appeal. To enhance your stay, be aware that while the location is central, some guests advise caution when navigating the immediate surroundings at night.

Facilities & Amenities
The hotel offers a range of practical facilities that contribute to a comfortable stay. A standout feature is the ample parking, which is often covered and secure, accommodating even larger vehicles, though some guests reported issues with staff managing parking spaces. While Wi-Fi is available, many guests found its connection to be unreliable or slow, particularly in rooms, though it generally works better in the reception area. Rooms are equipped with air conditioning or mini-split units to ensure a comfortable temperature, and guests appreciate the presence of a TV with cable. Hot water is consistently available, though a few isolated reports mentioned temporary issues with water quality. Other amenities include hair dryers and the option to request an iron with a deposit.

Cleanliness & Room Comfort
Guests frequently commend the hotel's high standards of cleanliness, describing rooms as impeccably clean and well-maintained. The bathrooms are generally noted for being clean, new, and providing ample hot water, along with fresh towels, shampoo, and soap. However, some guests experienced issues such as clogged toilets, dirty water, or small shower spaces with inadequate curtains. Room sizes vary, with some guests finding them spacious, especially the suites, while others noted that standard rooms and bathrooms could be quite small. Feedback on bed comfort is mixed; many found the beds comfortable, but a notable number reported hard mattresses with lumps. Noise levels can be a concern, with complaints about elevator noise, sounds from the kitchen, hallway disturbances, and street noise, impacting sleep for some. A significant recurring issue mentioned by several guests is the presence of cockroaches in the rooms.

Dining & Food Quality
The on-site restaurant receives generally positive feedback for its good prices and tasty food, often described as home-style and offering good value. Breakfast is typically included, though many guests found the options to be basic and repetitive, often limited to eggs prepared in various ways and sometimes watered-down juice. Some noted that breakfast service could be slow due to limited staff, and the restaurant might not be open on weekends. The food quality itself is frequently praised, with guests enjoying their meals. However, the service in the restaurant receives mixed reviews; while some staff members are highlighted for being friendly and attentive, others are described as slow, rude, or having a poor attitude, which can detract from the dining experience.

Location & Accessibility
The hotel's central location is a significant advantage for many guests, placing it within easy reach of key city points. It is conveniently located near downtown Guadalajara, the old bus station, a Walmart, and various commercial centers, including the San Juan de Dios market and the cathedral. Public transportation, such as the Niños Héroes station, is also nearby, making it easy to navigate the city. While the hotel itself is considered safe, the immediate surrounding area elicits mixed safety perceptions; some guests describe the streets as lacking lighting, feeling unsafe at night, and having a visible presence of homeless individuals. Despite these concerns, the hotel's accessibility to major attractions and essential services remains a strong point.

Staff & Service
Feedback regarding the hotel's staff and service is notably mixed, with frequent mentions of both positive and negative experiences. The reception staff often receives criticism for being rude, dismissive, unhelpful, and having a poor attitude, with some guests reporting issues with early check-in or reservations not being honored. Similarly, restaurant staff can be inconsistent, with some praised for being friendly and attentive, while others are described as slow or impolite. Cleaning staff also receives varied comments, ranging from helpful to rude. Guests appreciate the efficiency of the check-in process when it goes smoothly. However, recurring themes include a perceived lack of customer service training for some employees and instances of staff being unaccommodating or confrontational, particularly concerning parking management and general guest interactions.

Additional Information
Guests frequently report issues with the Wi-Fi connection, noting it is often unreliable or slow, especially within the rooms, though it tends to be more stable in the reception area. Some guests experienced problems with water supply, including instances of dirty water or temporary outages. A significant concern for several guests was the presence of cockroaches in their rooms. The hotel has specific policies that guests should be aware of, such as a strict check-in time, a requirement for a deposit to use an iron, and rules against cleaning personal vehicles in the parking area. Noise from both within the hotel, like the elevator, and from the surrounding area can be disruptive for some.