Doubletree by Hilton Cheltenham-Cotswolds

The hotel offers a memorable stay, with its leisure facilities, particularly the pool and spa, serving as a key attraction for guests seeking relaxation and recreation. The consistently praised friendly staff and the hotel's spacious rooms contribute significantly to a positive experience. It is well-suited for couples on a getaway, families looking for amenities like a pool, and dog owners due to its welcoming pet policy. While the hotel is undergoing refurbishment, guests appreciate the efforts to improve the property. To enhance your visit, it is advisable to inquire about the current status of specific spa facilities and consider room location if mobility is a concern, as the hotel features a unique layout with many stairs.

Facilities & Amenities
Many guests enjoy the hotel's pool, gym, sauna, steam room, and jacuzzi for leisure and fitness. However, feedback on these facilities is mixed; some find the pool to be cold, and the jacuzzi or steam room are occasionally reported as out of order or undergoing maintenance. The changing rooms are frequently described as tired, dirty, or in need of refurbishment, with issues like broken showers or a lack of hot water. A significant and recurring concern is the lack of lifts in the main building, which makes navigating the hotel with luggage or for guests with mobility issues challenging due to the numerous stairs and corridors. Wi-Fi connectivity is also a common point of frustration, often reported as slow or unreliable in guest rooms.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and comfortable, with many praising the comfortable beds and pillows that ensure a restful night's sleep. Rooms are often described as spacious, though some are noted as small or cramped. However, the hotel's age is apparent in some areas, with reports of dated decor, peeling wallpaper, chipped furniture, or rusty bath fixtures. Bathrooms are frequently mentioned as being small, and issues with hot water consistency or drainage are sometimes encountered. Noise levels can impact comfort, with guests reporting sounds from footsteps above, road noise, or internal hotel noise. The lack of air conditioning is a notable drawback, especially during warmer periods, leading to overheated rooms, though some rooms are equipped with fans.

Dining & Food Quality
Breakfast at the hotel receives varied feedback; most guests appreciate the variety and choice of options, including hot items, pastries, and cereals. However, common criticisms include food being lukewarm or cold, slow replenishment of popular dishes, and broken coffee machines. Some guests find the overall quality to be basic or lacking fresh options. The restaurant food is described as ranging from delicious and well-presented to overpriced or resembling basic pub fare, with some guests experiencing slow service or issues with bookings. The bar area is generally considered a pleasant spot for drinks and casual meals, though some guests note high prices for beverages and occasional staffing issues leading to delays.

Location & Accessibility
The hotel's location is widely regarded as convenient, providing easy access to the Cotswolds and being a short distance from Cheltenham town centre. Many guests appreciate its peaceful setting, often with garden views or proximity to a golf course. Parking is available on-site, which is a significant convenience for many, though some guests express dissatisfaction with additional charges or the registration process. A major and frequently highlighted concern is the hotel's accessibility, particularly the lack of lifts and the presence of numerous stairs and corridors. This layout can make navigating the property challenging for guests with luggage, strollers, or those with mobility issues, with some rooms being a considerable walk from the main reception area.

Staff & Service
The staff consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go above and beyond to resolve issues, such as accommodating early check-ins, arranging late check-outs, or addressing room problems promptly. The check-in process is often described as efficient and welcoming, frequently including a complimentary cookie. Guests appreciate the professionalism and warm hospitality demonstrated by the reception, restaurant, and bar teams. Even when facing challenges like understaffing or facility issues, the staff's positive attitude and dedication to customer service are frequently commended, significantly enhancing the overall guest experience and making guests feel valued.

Additional Information
The hotel is currently undergoing an ongoing refurbishment, which is noted by many guests, with some rooms already updated while others still appear dated. While the refurbishment is seen as necessary, some guests experienced disruptions or found the workmanship in newly renovated areas to be inconsistent. The hotel maintains a pet-friendly policy, with many guests appreciating the ability to bring their dogs and the provision of dog treats. Some guests mention a destination fee or charges for spa amenities like robes and slippers. There are also recurring comments about poor mobile signal and unreliable Wi-Fi in certain areas, particularly in lower-level rooms, which can be a significant inconvenience for those needing to stay connected.