DoubleTree by Hilton Cape Town Upper Eastside

This hotel is highly regarded for its spacious rooms and exceptional hospitality, making guests feel welcome from the moment they arrive. The signature warm chocolate chip cookies are a delightful touch that immediately sets a positive tone. It is an ideal choice for business travelers due to its excellent conference facilities and quiet environment, while families and couples appreciate the comfortable accommodations and attentive service. Sightseers can also benefit from the convenient complimentary shuttle service to popular attractions. To enhance your stay, consider utilizing the hotel's reliable shuttle for easy access to the V&A Waterfront, and be prepared to use ride-sharing services like Uber for greater flexibility in exploring the city.

Facilities & Amenities
The hotel offers a range of facilities designed for guest comfort and convenience. Many guests praise the Loft Suites, describing them as gorgeous, spacious, and often featuring two floors with balconies and great views. A fitness center is available, though some guests found it to be rudimentary or not well-equipped. Wi-Fi is generally reliable throughout the property, ensuring guests can stay connected. For quick needs, a convenience store and some fast-food outlets are located on the lower level. Parking is available, but some guests noted it can be expensive or have tight spaces. While the hotel does have a pool, feedback is mixed, with some guests finding it below average or not clean. Excellent conference facilities are also highlighted, making it suitable for events. Access to rooms and elevators requires a security card, enhancing safety.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, noting that rooms are spotlessly clean and well-maintained. The spacious rooms and comfortable beds contribute to a restful stay, with many appreciating the quality linens. While most rooms are described as quiet, some guests experienced morning noises from housekeeping or occasional disturbances from other guests. In-room amenities typically include a coffee maker, bottled water, and quality toiletries. Some guests, however, reported issues such as dated decor, poor maintenance like bubbling bathroom doors or un-swept floors, and non-functional air conditioning or safes. Bathrooms are generally spacious, but some reviews mentioned issues with blocked sinks, lack of hot water, or poor water pressure.

Dining & Food Quality
The hotel's dining options receive considerable praise, particularly the breakfast. Guests describe it as delicious, superb, and offering a wide variety of choices, including made-to-order omelets, fresh fruit, and special Halal options. The breakfast service is often highlighted as excellent, though some guests noted it could be chaotic or inconsistent during busy times. The on-site restaurant serves good quality food at reasonable prices, providing a pleasant dining experience, though some found the menu limited or service slow. The bar is well-stocked and offers a good ambiance for evening drinks. Room service is available and generally found to be good, with hot and delicious meals, though a few guests had negative experiences with its quality or menu.

Location & Accessibility
The hotel's location is a point of mixed feedback. While it is not in the central tourist hub and is described as being in a more remote or industrial area, many guests appreciate its quiet surroundings. The hotel compensates for its distance from attractions with a highly valued complimentary shuttle service to the V&A Waterfront, which is convenient and reliable. For travel beyond the shuttle's schedule, Uber is readily available and affordable, making it easy to reach other parts of the city. Parking is available on-site, though it can be expensive. The hotel is also a short drive from the airport, making arrivals and departures convenient. Despite some concerns about the surrounding area at night, the hotel itself is considered safe and secure.

Staff & Service
The hotel staff consistently receives overwhelming praise for their friendliness and helpfulness. Guests frequently highlight their attentive service, describing them as kind, caring, and genuinely invested in ensuring a pleasant stay. The check-in process is generally smooth and efficient, contributing to a warm welcome. While most experiences with housekeeping are positive, with rooms being well-serviced, some guests reported issues with timing or missed service. The concierge and in-house travel desk are highly commended for their assistance in arranging transfers and tours. Guests also noted the staff's responsiveness in problem resolution, with issues being addressed promptly and effectively, showcasing a commitment to guest satisfaction.

Additional Information
Guests are greeted with the hotel's signature warm chocolate chip cookies upon arrival, a much-appreciated touch. The hotel is equipped with generators to mitigate the impact of load shedding (electricity outages), ensuring minimal disruption to guest comfort, though some rooms may experience temporary power loss or AC issues during these times. Rewards program benefits are well-recognized, with members often receiving room upgrades and complimentary breakfast. While the hotel's laundry service can be expensive, a convenient self-laundry service is available nearby. An in-house tour desk is available to assist with arranging excursions and airport transfers. The bathrooms are stocked with quality Crabtree & Evelyn toiletries. The hotel maintains good security measures, including card access for elevators, and is generally considered to offer good value for money.