Hotel D Abril

This hotel is highly regarded for its exceptional location, being just steps away from Santa Cruz beach, making it a perfect base for beachgoers and sightseers looking to explore the local area and embark on tours. Its signature feature is its direct and convenient access to the beach and port, allowing guests to easily enjoy the sea and various excursions. The hotel offers a straightforward and clean environment, consistently praised for its good value and the helpfulness of its staff. It is particularly well-suited for families seeking a tranquil and safe vacation spot, as well as budget-conscious travelers who prioritize a comfortable and clean place to sleep after a day of activities. To enhance your stay, consider requesting a room away from the pool area if you are sensitive to noise, and be aware that parking is public and can be challenging to find.

Facilities & Amenities
The hotel provides a range of basic yet functional facilities for guests. A small pool is available and generally kept clean, offering a refreshing option, though some guests wished the water was warmer. Rooms are equipped with air conditioning and a fan, which are effective in keeping spaces cool, although some guests noted the AC occasionally turned off. Wi-Fi connectivity is provided, but many guests reported it to be slow or unreliable, especially on higher floors, attributing this to the concrete building structure. It is important to note that the hotel does not have an elevator, which can be inconvenient for guests with heavy luggage or those assigned to upper floors. Additionally, several guests mentioned the absence of a mini-fridge or safe in the rooms, which some found to be a drawback.

Cleanliness & Room Comfort
Guests consistently commend the hotel's cleanliness, noting that rooms are impeccably maintained and cleaned daily, with fresh towels and toiletries provided. The beds are generally described as comfortable and large, contributing to a restful night's sleep, though a few guests found the mattresses to be in poor condition. While rooms are clean, some are described as a bit dated or basic, with occasional reports of mold in the shower or a general lack of maintenance in the bathrooms. Noise can be a significant issue; many guests experienced considerable noise from other guests, especially those staying near the pool area, and some were disturbed by early morning construction noise. In-room amenities are minimal, with no blankets or hairdryers provided, and limited counter space in the bathroom.

Dining & Food Quality
The hotel features a small dining area that primarily serves breakfast, which receives high praise from many guests. The breakfast is consistently described as very good, tasty, and well-served, with some specifically mentioning a nice Oaxacan breakfast option. Guests appreciate the reasonable prices for the quality and quantity of food offered, often finding it to be a better value compared to nearby establishments. While the menu might be considered basic by some, it is generally seen as sufficient and satisfying, providing a convenient and delicious start to the day. However, a few guests noted slow service or less friendly interactions from the staff in the dining area.

Location & Accessibility
The hotel's central location is a major highlight, placing guests within a two-minute walk of Santa Cruz beach, which is ideal for swimming and relaxation. It is also conveniently close to the port, serving as a departure point for various tours. The city center is easily accessible, either by a pleasant twenty-minute walk or a quick five-minute taxi ride, making it simple for guests to explore local restaurants, shops, and attractions. While the hotel does not have its own private parking, public parking is available nearby, though finding a space can sometimes be challenging, and some guests noted a lack of lighting in the public parking area.

Staff & Service
The staff at the hotel generally receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlighted their willingness to assist with requests and provide local recommendations, contributing to a positive experience. The check-in process is typically smooth, though some guests encountered initial issues with booking reservations that required resolution. A common observation is that most staff members primarily speak Spanish, which can pose a language barrier for non-Spanish speaking guests, although some staff made efforts to communicate in English. Guests appreciate services like luggage storage and the overall professional demeanor of the team.

Additional Information
The hotel is widely regarded as offering excellent value for its price point, providing a clean and comfortable stay that meets expectations for a three-star establishment. A unique benefit mentioned by guests is the hotel's ability to facilitate and offer tours to local attractions like waterfalls, bays, and turtle release programs at competitive prices, often more affordably than external providers. However, some guests reported significant issues with noise from other guests in common areas, particularly late at night, and felt that hotel policies regarding such disturbances were not adequately enforced, impacting their ability to rest. There were also isolated reports of specific issues with reservation handling upon arrival, requiring direct communication to resolve.