Hotel Conde Alameda CDMX

The hotel's most notable feature is its prime central location, placing guests within easy walking distance of major landmarks like Bellas Artes and Alameda. This makes it an excellent choice for sightseers and budget-conscious travelers looking to explore the city's cultural heart without extensive travel. Many guests appreciate the ongoing remodeling efforts which have resulted in improved and more comfortable rooms. While the hotel offers a convenient base for urban exploration, some aspects of the stay, particularly room comfort and staff interactions, receive mixed feedback. To ensure a more comfortable experience, guests are advised to be prepared for firm beds and to consider bringing their own toiletries, as in-room amenities can be basic. Additionally, being aware of the hotel's key policy and potential luggage storage fees can help manage expectations.

Facilities & Amenities
The hotel provides several practical amenities that enhance the guest experience. A significant advantage for those traveling by car is the spacious and secure parking facility, which is highly valued given the central location and often cited as a major benefit. Guests also benefit from Smart TVs in the rooms, allowing for streaming and personalized entertainment options. While Wi-Fi connectivity is generally available, some guests reported it could be inconsistent or spotty in certain areas, impacting their ability to stay connected. The hotel is currently undergoing remodeling, which means some common areas may appear incomplete or dusty, but this also indicates an effort to modernize the facilities and improve the overall guest environment. An elevator is available, adding convenience for guests with luggage or mobility concerns, making access to upper floors easier.

Cleanliness & Room Comfort
Room comfort is a frequently discussed topic, with most guests finding the beds to be exceptionally hard, often compared to sleeping on the floor, which significantly impacts sleep quality. While rooms are generally described as spacious and some are newly remodeled, a common complaint is the lack of air conditioning or fans, leading to uncomfortably hot conditions, especially during warmer periods. Opening windows to cool down often results in mosquito intrusions. Noise levels are a concern, with thin walls allowing sounds from adjacent rooms and hallways to be easily heard, and external street noise also affecting some stays. Regarding cleanliness, feedback is mixed; while many find rooms clean, some report issues like ants in bathrooms, dirty surfaces, or worn linens. Bathrooms are typically described as spacious.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for exploring the city. Guests consistently praise its proximity to major attractions such as Bellas Artes and the Alameda Central, both within easy walking distance. This allows visitors to immerse themselves in the cultural and historical heart of the city without needing extensive transportation. The hotel is also well-situated near metro stations, providing convenient access to other parts of the city and the airport. While the immediate surroundings are generally considered safe during the day, some guests note that certain streets can feel less secure or solitary at night. The availability of on-site parking is a significant advantage, particularly for those traveling with a vehicle, offering both convenience and peace of mind.

Staff & Service
Feedback regarding the staff and service is notably mixed, with a significant number of guests reporting negative experiences. Many describe the reception staff as unfriendly, rude, or unhelpful, often displaying a lack of enthusiasm or willingness to assist. This can lead to frustrating interactions, particularly during check-in, which some guests found to be slow or problematic due to booking discrepancies. Conversely, some guests had positive interactions, particularly with the cleaning staff, who are often commended for their attentiveness and the daily upkeep of rooms. However, the overall impression of service is often overshadowed by the perceived poor attitude of front desk personnel, impacting the welcoming atmosphere of the hotel.

Additional Information
The hotel is currently undergoing significant remodeling, which means guests might encounter areas that are still under construction or appear incomplete. While this leads to renovated rooms that are generally well-received, some guests noted the presence of dust from the ongoing work. A specific hotel policy requires guests to leave their room keys at the front desk every time they exit the building, which some found inconvenient. Furthermore, the hotel often charges a fee for luggage storage after check-out, a policy that surprised and inconvenienced some travelers who had no cash available. While hot water is consistently available, the Wi-Fi can be unreliable, and some rooms lack basic amenities like an iron or sufficient hangers.