Collection O Las Iglesias, Cholula

The hotel offers a convenient and central location in Cholula, making it easy for guests to explore the city on foot. Many appreciate the spacious rooms and the overall value for money. It is particularly well-suited for families due to its amenities like a playground and pool, and for sightseers who wish to be close to local attractions. Budget-conscious travelers also find it an appealing option. While the hotel is undergoing some renovations, guests generally find it a comfortable base. To enhance your stay, consider requesting a room away from the street to minimize noise, and be aware that air conditioning is not typically available in the rooms.

Facilities & Amenities
The hotel provides a range of facilities for guest convenience and enjoyment. A notable feature is the secure parking area, which is ample and highly valued by guests traveling with vehicles. There is also a swimming pool, though several guests noted that the water is often cold and could benefit from better maintenance or heating. For families, a small playground is available, adding to the child-friendly atmosphere. While Wi-Fi is generally available, some guests experienced inconsistent connectivity in their rooms. The elevator was mentioned by some as feeling a bit old or insecure, suggesting a need for modernization.

Cleanliness & Room Comfort
Feedback on room comfort and cleanliness is mixed. While many guests found their rooms to be clean and well-maintained, some reported significant issues, including severe problems with bedbugs, which caused discomfort and required professional cleaning of personal belongings. Rooms are generally described as spacious with comfortable beds, though the mattresses were occasionally noted as being too firm. A recurring concern is the lack of air conditioning, which, combined with insufficient fans, can lead to uncomfortably hot rooms, especially during warmer periods. Noise levels are a frequent complaint, stemming from both street traffic and other guests in the hallways, often due to thin doors. Room lighting is also often described as poor or insufficient.

Dining & Food Quality
The hotel's dining options, particularly the breakfast buffet, receive considerable praise. Guests consistently highlight the variety and good taste of the food offered, especially on weekends when the buffet is more extensive. The restaurant is a popular spot, with many enjoying the local cuisine and finding the prices reasonable. However, some guests noted that the bar and main restaurant (outside of breakfast) were sometimes closed or had limited service, contrary to advertised availability. Service in the restaurant received mixed reviews, with some finding staff attentive and others reporting slow or unhelpful service.

Location & Accessibility
The hotel boasts an excellent and central location, making it highly convenient for exploring Cholula. Guests appreciate being within walking distance of the Zócalo (main square), various restaurants, and local attractions. Its accessibility is further enhanced by the availability of public transport options nearby, including routes to Puebla. The hotel offers ample parking, which is a significant advantage in the area. However, the central location also means that rooms facing the street can experience considerable street noise, including traffic and construction, which can impact sleep quality.

Staff & Service
The staff and service at the hotel elicit varied responses from guests. Many reviews commend the staff for being friendly, attentive, and helpful, particularly at check-in and in addressing requests. The check-in process is often described as quick and efficient. However, some guests reported negative experiences, citing instances of unfriendly or unresponsive reception staff and poor service from waitstaff in the restaurant. There were also isolated comments about housekeeping touching personal items, which caused discomfort for some guests. Overall, the service experience appears to be inconsistent.

Additional Information
The hotel is currently undergoing renovations, which some guests noted can lead to noise during the day, impacting the tranquility of their stay. Despite these updates, many areas of the hotel, including some rooms and common spaces, are described as dated or in need of further modernization and maintenance. Guests should be aware that while some rooms have been recently renovated, others may still show signs of wear and tear. The hotel's overall aesthetic is often described as colonial, but some parts appear neglected.