Ciloms Airport Lodge

This hotel is highly regarded for its excellent 24-hour airport shuttle service, which is consistently highlighted as its signature feature, making it an ideal choice for travelers with early morning flights or late arrivals, as well as couples and families seeking a convenient stopover. Guests frequently praise the hotel's comfortable accommodations and the attentive service provided by the staff. Its proximity to the airport and the seamless transfer experience are major draws, ensuring a smooth transition for those in transit. To make the most of your stay, it is advisable to call the hotel upon arrival at the airport to arrange for the shuttle pickup, especially for international travelers who may not have local phone service.

Facilities & Amenities
The hotel offers a range of facilities designed for convenience and relaxation, particularly for those with layovers. Guests appreciate the availability of a bistro and bar on-site, providing easy access to food and drinks. While some guests note the property appears a little dated, it is generally well-maintained. The hotel features a swimming pool, which some guests found to be a pleasant amenity, though one mentioned it was cloudy. A gym is also available, though some guests had difficulty locating it. Rooms are equipped with a fridge, microwave, and kettle, along with complimentary tea, coffee, and hot chocolate. A guest laundry facility is also provided for convenience.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and spacious, providing a comfortable environment for an overnight stay. The beds are frequently described as comfortable, ensuring a restful sleep, though some found them to be too soft or hard. While the rooms are generally quiet, some guests experienced noise from other rooms, corridors, or even from a nearby surf park, which can be disruptive for those with early flights. Some reviews mentioned minor issues such as a mouldy shower, a broken chain lock on a door, or a stuffiness in the room. The bathrooms are typically clean, with some featuring bathtubs and good hot water pressure. However, some guests noted a lack of power outlets near beds and issues with curtains not fully blocking light.

Dining & Food Quality
The hotel's on-site bistro and restaurant receive mixed but generally positive feedback. Many guests praise the food quality, describing meals as plentiful, hot, and delicious, with generous portion sizes. Popular dishes include fish and chips and sirloin steak. The breakfast is often highlighted as good value and tasty. However, some guests found the restaurant to be basic or in need of improvement, and a few had negative experiences with specific dishes, such as a pizza with a hard base or overcooked salmon. The bar is appreciated for providing a relaxing atmosphere for a drink. Room service is available and generally prompt, though some guests found the food quality to be average for in-room dining.

Location & Accessibility
The hotel's location is a primary advantage, being very close to the airport and offering a free 24-hour shuttle service to and from the terminals. This makes it exceptionally convenient for travelers with early or late flights. The hotel is also noted for its proximity to Urbnsurf, a popular surf park, which is directly across the road, making it an ideal spot for surfers. While the immediate surroundings offer limited dining or shopping options outside the hotel, its primary appeal is its direct link to the airport. Parking is available, including long-term options, which many guests find to be a significant benefit, allowing them to leave their cars securely while traveling.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the welcoming reception staff and the efficiency of the check-in process. The shuttle drivers are consistently commended for their politeness and assistance with luggage, contributing to a seamless transfer experience. However, there are isolated instances of negative feedback regarding staff interactions, with a few guests describing some reception staff as rude or unhelpful, particularly concerning early check-in requests or payment issues. Despite these occasional concerns, the overall sentiment is that the staff are dedicated to providing good service, with many guests noting their willingness to assist with various requests.

Additional Information
The hotel offers long-term car storage, which is a significant convenience for guests flying out for extended periods, with cars reportedly secured behind large gates and security patrols. However, some guests reported issues with car retrieval and damage to vehicles while parked, advising photographic evidence upon drop-off. The airport shuttle service is 24-hour, but guests should be aware that international phone numbers may not work for calling the hotel for pickup, and it's recommended to have a local method of contact. While the hotel is undergoing some renovations, some areas remain dated in appearance. The hotel has a pet-friendly policy, but guests noted barking dogs from a nearby kennel could be heard.