Camino Real Zaashila Huatulco

The hotel is celebrated for its striking architecture and tranquil atmosphere, offering a serene escape with its private beach access and expansive pool. These features make it an ideal destination for couples seeking a romantic and peaceful getaway, as well as families looking for a relaxing environment with dedicated amenities like a kids' club. Guests consistently highlight the hotel's commitment to providing a quiet and calm experience, distinguishing it from more bustling resorts. The attentive and friendly staff also contribute significantly to the positive guest experience, often going above and beyond to assist. While the property boasts beautiful common areas, some guests note that the rooms could benefit from updates. To ensure a comfortable stay, it is advisable to confirm room condition upon arrival and be prepared for the hotel's tiered layout, which involves numerous stairs, though golf carts are available for assistance.

Facilities & Amenities
The hotel offers a range of facilities designed for relaxation and enjoyment. The huge pool is a central feature, often praised for its size and cleanliness, though some guests note its shallow depth. Direct private beach access is a significant draw, providing a beautiful and quiet space for guests, complete with an attentive lifeguard on duty. For those looking to stay active, a fitness center is available, described as well-equipped and air-conditioned, though some found it small. The convenience of an on-site Starbucks is appreciated, providing easy access to coffee, although some guests wished it opened earlier in the morning. Additionally, many rooms feature private plunge pools, offering an exclusive and relaxing experience, despite some occasional maintenance needs. A kids club is also available, providing engaging activities for younger guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with many praising the spacious rooms and comfortable beds that ensure a restful sleep. However, a significant number of reviews indicate that the rooms, while clean, appear dated and could benefit from modernization, with some mentioning old furniture and worn aesthetics. Recurring issues include a frequent shortage of towels, with guests often having to request them multiple times, and the towels provided sometimes being old or frayed. The air conditioning is noted by some as being excessively loud, while others experienced issues with its effectiveness. Some guests also reported a lack of in-room amenities such as a coffee maker and insufficient power outlets. Isolated incidents of sewer smell and water leaks in bathrooms were also reported, suggesting a need for more consistent maintenance.

Dining & Food Quality
Dining at the hotel receives varied feedback, with the most consistent comment being that food and beverages are generally expensive or overpriced. While some guests found the food delicious and the breakfast buffet very complete, many others described the quality as average, mediocre, or even appalling, citing issues like small portions, flavorless dishes, or food being reheated. Service in the restaurants and at the bar is frequently criticized for being slow, with guests experiencing long wait times for orders, and some finding staff in these areas less attentive. The hotel offers limited dining options, typically with only one or two restaurants open at a time, which can restrict choices. Access to filtered water is also a concern, as it is not readily available and can be costly to purchase.

Location & Accessibility
The hotel's prime location within a secluded bay is highly praised, offering a sense of privacy and tranquility. It provides easy access to a beautiful, almost private beach. While the immediate surroundings are quiet, the hotel is conveniently located a short drive to town, with taxis readily available for exploring local attractions and dining options in La Crucecita. However, guests should be aware that the property is built on a tiered landscape, involving many stairs and steep inclines, which can pose challenges for guests with mobility issues or those using wheelchairs. Although golf carts are provided for transport within the resort, navigating the property can still be physically demanding. Parking is available, with valet service offered, though one review mentioned an unfortunate incident involving a vehicle.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight the staff's dedication to providing excellent service, often going above and beyond to ensure a pleasant stay. The receptionists are generally commended for their efficiency and willingness to assist with requests, including accommodating early check-ins or late check-outs when possible. While the overall service is positive, some guests noted inconsistencies, particularly with housekeeping forgetting to replenish towels or cleaning rooms late in the day. Service at the restaurants and bars also received mixed reviews, with some experiencing slow service due to apparent understaffing, especially during peak times. Despite these occasional issues, the staff's warm and welcoming demeanor is a recurring theme, significantly enhancing the guest experience.

Additional Information
Guests should be aware that the hotel is undergoing renovations, which may result in some construction noise or partial closures of facilities, though these improvements are aimed at enhancing the property. A frequent concern raised by guests is a persistent towel shortage, affecting both in-room and pool towels, often requiring multiple requests. The hotel maintains a quiet atmosphere, making it unsuitable for those seeking a lively party scene, and it enforces a no smoking policy throughout the premises. Some guests noted that the hotel does not operate as an all-inclusive resort, which can be a point of confusion for those booking through certain platforms. Additionally, the lack of a coffee maker in rooms and the late opening hours of the on-site coffee shop are common points of feedback.