Hotel Boutique Posada La Basilica

The hotel offers a distinctive experience, characterized by its colonial architecture and panoramic views of Pátzcuaro, particularly from its restaurant. This unique charm makes it an appealing choice for couples seeking a rustic and romantic getaway, as well as sightseers eager to explore the town's historical heart. Guests frequently commend the hotel's overall cleanliness and the comfortable nature of many of its rooms. However, a significant number of reviews highlight severe issues with customer service, including instances of unhelpful staff, a lack of managerial presence, and disputes over room discrepancies and refunds. While some guests praise the attentive and friendly demeanor of certain staff members, others report highly negative interactions, including being locked out of the hotel at night. To ensure a smoother stay, it is advisable to confirm your room type meticulously upon booking, as some guests received accommodations that did not match online descriptions, and be prepared for potential challenges with parking due to limited space.

Facilities & Amenities
Guest feedback on the hotel's facilities and amenities is mixed. Many appreciate the charming interior patios and the traditional aesthetic of the property. Some rooms are noted to include a fireplace, adding to a cozy atmosphere, and some feature a balcony or terrace for enjoying the views. However, a recurring concern is the inconsistent availability and quality of Wi-Fi, with many guests reporting it does not work reliably in their rooms, forcing them to use it in the lobby. The televisions in rooms are often described as small with limited channels, and some guests found the pillows to be flat or uncomfortable. Issues with hot water supply in showers are also frequently mentioned, with water often being cold or only lukewarm, and drains sometimes slow. Some bathrooms are noted to be small or uncomfortable, lacking sufficient space for personal items or luggage, and a few rooms even use a padlock for security, which guests found unusual.

Cleanliness & Room Comfort
The hotel generally receives praise for its cleanliness, with many guests noting that rooms, sheets, and towels are consistently spotless and have a pleasant aroma, contributing to a comfortable stay. The beds are often described as comfortable, ensuring a restful night's sleep. However, there are significant concerns regarding room comfort in certain accommodations. Some guests reported being assigned rooms that were very basic, with little light, a strong humidity smell, and no ventilation, creating a dark and enclosed environment, sometimes resembling a basement. Noise levels are a frequent complaint, stemming from both street noise due to the central location and noise from adjacent rooms, as divisions are sometimes thin wooden doors. Some rooms are also described as cold, particularly during colder seasons. While many find the bathrooms clean, some are noted to have old or dingy tiles and slow drains, and a few guests reported issues with two individual mattresses being used instead of a proper king-size bed.

Dining & Food Quality
The hotel's dining options receive considerable positive attention, particularly for the spectacular view from the restaurant, which offers panoramic vistas of Pátzcuaro and its surroundings. Guests consistently recommend the food quality, describing it as delicious and highlighting the signature cuisine. The breakfast is frequently praised, with mentions of tasty options and excellent coffee. The artisanal bread is a standout item that many guests recommend trying. The restaurant's atmosphere is generally found to be very pleasant. However, some guests have noted that the service in the restaurant can be slow at times, and there were isolated reports of issues such as spoiled food. Despite these minor points, the overall consensus is that the restaurant provides a highly enjoyable culinary experience, making it a significant highlight of the stay for many visitors.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests who wish to explore Pátzcuaro on foot. It is situated directly across from the Basilica de la Salud and within easy walking distance of various attractions, plazas, and street food vendors, allowing for an immersive experience of the colonial architecture. While this proximity to landmarks is a major advantage for sightseers, it can present challenges for those traveling by car. The parking facility is frequently described as very small and difficult to access, with limited spaces that fill up quickly. Guests often report that if they arrive late, they might have to park on the street, and there are instances where guests are asked to move their vehicles if they are blocking others. The central location also contributes to street noise, which some guests found disruptive to their rest.

Staff & Service
Feedback on the staff and service is notably polarized. Many guests commend the friendly staff, highlighting their attentiveness, helpfulness, and willingness to assist with requests, including providing local advice and arranging taxis. Specific individuals at the reception and housekeeping are often praised for their excellent demeanor and quick check-in process. However, a significant number of reviews detail extremely negative experiences. These include reports of terrible customer service, with some reception staff exhibiting a bad attitude and a lack of experience or criteria in handling guest complaints. There are multiple accounts of staff calling the police to resolve disputes instead of a manager, who guests report is often unavailable or unreachable. Guests also describe being locked out of the hotel at night with no staff present to open the doors, leading to highly distressing situations. Instances of staff being unresponsive to calls and general slow service are also mentioned.

Additional Information
Several important details, not fitting into other categories, are highlighted by guests. A recurring issue is the hotel's parking policy, which operates on a first-come, first-served basis due to limited space, often requiring guests to leave their car keys at the reception so staff can move vehicles if they are blocking others. This can be inconvenient, especially if guests are sleeping or bathing. Another significant concern is the hotel's access policy at night; multiple guests reported being locked out after a certain hour with no staff available to open the doors, leading to very negative experiences. Furthermore, there are frequent complaints about payment discrepancies and room misrepresentation. Guests often found that the room assigned did not match the one booked online, sometimes requiring an additional payment for a suitable room. Some also reported being charged extra taxes or fees upon arrival, or encountering issues with card terminals, leading to requests for cash payments.