Hotel Boutique Eden Costa

This small, picturesque hotel offers a tranquil and cozy escape, with its signature feature being a beautiful, clean, and warm central pool that many rooms overlook. It is an ideal choice for couples seeking a quiet retreat, families looking for a comfortable base with a great pool, and sightseers or explorers due to its excellent location. Guests consistently praise the hotel's inviting atmosphere, the attentive service from its staff, and the exceptional quality of its on-site restaurant. To enhance your stay, consider requesting a room with a softer mattress if available, as some guests found the beds quite firm, and be aware of potential construction noise during the day.

Facilities & Amenities
The hotel features a delightful central pool that is consistently described as clean, warm, and inviting, often serving as a pleasant gathering spot for guests. The pool area also includes jacuzzi jets, providing a relaxing experience, though the water is not heated for the jacuzzi itself. All rooms are equipped with effective air conditioning, ensuring comfort in the warm climate. While Wi-Fi is available throughout the property, some guests noted it could be inconsistent or insufficient for demanding work tasks. Many rooms offer a small refrigerator or mini-fridge, and some larger suites include a more extensive kitchenette with a sink, microwave, and coffee maker, though some found the kitchen amenities to be lacking in certain utensils. Guests should be aware that the hotel does not have an elevator, which may be a consideration for those staying on higher floors.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and well-maintained, with housekeeping services often highlighted for their efficiency. However, some reviews mentioned occasional issues such as sand on the floor, dusty surfaces, or stained linens and towels upon arrival, with a few noting a decline in cleanliness over longer stays. A recurring point of feedback concerns the beds, which many guests describe as exceptionally hard and uncomfortable, sometimes feeling like a "concrete slab" or having a "stone base," leading to back discomfort. Pillows were also occasionally cited as uncomfortable. While some rooms are described as small or simple, larger suites offer more spacious accommodations. Bathrooms are often noted as being small, with some lacking sufficient shelves or towel racks, and a few guests experienced issues with clogged sinks or water pooling on the floor, and occasional sewage smells.

Dining & Food Quality
The on-site restaurant receives widespread acclaim, with guests consistently praising its amazing food quality, artistic chef dishes, and delicious meals. Many consider it a hidden gem, offering world-class flavors and excellent service. The continental breakfast, which is included with the stay, is highly regarded for its fresh fruit plate, yogurt, granola, honey, bread basket, and good coffee, often accompanied by fresh squeezed orange juice. While some guests found the breakfast options to be somewhat basic or repetitive over multiple days, its presentation is consistently lauded. The bar also offers a good selection of beverages, including a notable rum selection.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests to explore the area. It is just a short walk, typically around 5 minutes, to Chahue Beach, and within easy walking distance to other popular beaches like Santa Cruz and La Entrega. The hotel is also conveniently situated near a large grocery store (Chedraui), a mall, and numerous local restaurants and bars. Guests appreciate the easy 15 to 20-minute walk to the main town areas of Santa Cruz and La Crucecita. Taxis are readily available, with staff able to quickly arrange them for guests. While parking is provided, some guests noted it is a separate, unpaved area, and there were instances where guests were asked to move their vehicles.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Guests frequently highlight their courteous and kind demeanor, contributing significantly to a positive experience. While most interactions are smooth, some guests reported minor issues during the check-in process, such as initial difficulty locating bookings or being asked for payment again. The cleaning staff is generally efficient, though a few reviews mentioned a decline in room tidiness over extended stays or a lack of daily cleaning. Staff are helpful in arranging taxis and providing local information, and they make efforts to address guest concerns promptly, such as fixing a non-working toilet or addressing an air conditioning leak.

Additional Information
A significant point for guests to consider is the ongoing construction of a new building directly adjacent to the hotel. This can result in considerable noise and dust during the day, and for some rooms, a lack of privacy as workers may be visible from windows. The hotel's exterior lacks prominent signage, which can make it challenging for taxis or new arrivals to locate it initially. Guests should also be aware that there are inconsistencies in room amenities; while some rooms are updated and include features like kitchenettes with stoves and microwaves, others are more dated and may lack certain conveniences. Despite these points, many guests feel the hotel offers good value for its location and amenities.