Diglis House Hotel

This hotel offers a charming retreat, distinguished by its idyllic riverside location with beautiful gardens and terraces overlooking the River Severn, where guests can enjoy watching swans and rowers. Its proximity to the city center makes it an excellent base for sightseers and explorers eager to discover local attractions. The hotel is particularly well-suited for couples seeking a tranquil getaway and dog owners, who appreciate the genuinely pet-friendly service including amenities for their companions. While most guests praise the attentive staff and excellent breakfast, feedback on room comfort is mixed, especially concerning annex accommodations. To ensure a comfortable stay, it is advisable to inquire about room location, particularly if you have mobility concerns or prefer a quieter setting away from potential event noise. Additionally, confirming the dinner menu in advance is recommended for specific dietary preferences.

Facilities & Amenities
The hotel boasts beautiful gardens and terraces that provide stunning views of the river, offering ample outdoor seating for relaxation. Guests appreciate the convenience of free Wi-Fi, though some note occasional signal weakness. The bar and lounge areas are available for residents and the public, with some guests finding them comfortable while others mention they can get busy or brightly lit. A significant amenity is the free car park, which is highly valued, although it can be tight and busy, especially during events, with an overflow parking area available near the annex. It is important to note that there are no lifts, particularly in the annex, which may pose a challenge for guests with mobility issues. In-room amenities include coffee and tea making facilities, and some rooms provide a fan for comfort, though some guests desire more electrical sockets and a better hairdryer.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spotless, contributing to a pleasant stay. However, feedback on room comfort and condition is varied; some rooms are described as spacious and well-appointed, while others are considered small, tired, or in need of redecoration. The annex rooms specifically receive mixed reviews, with some guests finding them less appealing due to their interior, potential for being overlooked, or proximity to noisy areas. Bed comfort is largely positive, with many guests praising the comfortable beds, though some find them too soft, hard, or note that pillows can be flat. Noise levels are a recurring theme; while the hotel is generally quiet due to its riverside location, annex rooms can experience significant disturbances from bins, delivery drivers, or functions. Bathrooms are often described as modern and good, but some guests report issues with shower pressure and temperature control, and some showers over baths are noted as being high. Many rooms offer lovely river views, enhancing the overall experience.

Dining & Food Quality
The breakfast consistently receives high praise, described as excellent, superb, and delicious, with a wide array of choices including a buffet of cereals, granola, and pastries, alongside hot dishes cooked to order. Guests particularly enjoy the experience of dining in the conservatory restaurant with its beautiful river views. While most guests are very satisfied with breakfast, some note occasional issues with cooked items or slow service during busy periods. Feedback on dinner and the restaurant food quality is more mixed; some guests highlight excellent, tasty, and innovative menus, while others find the choices restricted, overpriced, or the quality inconsistent, with some dishes being disappointing or poorly prepared. Bar food and snacks also receive varied comments. The hotel does offer vegan options for breakfast, and attempts to cater to other dietary needs are made, though some guests experienced issues with gluten-free requests not being met.

Location & Accessibility
The hotel's excellent location is a major highlight, situated directly on the River Severn and offering beautiful walks along its banks. It is conveniently just a few minutes' walk from the city center, providing easy access to popular attractions such as the cathedral, museums, and various shopping and dining options. Guests appreciate the hotel's surprising quietness for a city establishment, being set away from main roads. Free parking is a significant advantage, though guests note that the car park can become quite tight and busy, especially during peak times or events, and recommend utilizing the overflow parking if available. While the hotel is easily accessible by foot from the train station, some guests mention that the road access to the hotel can be narrow and that satellite navigation systems may struggle with the exact location.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness. Many guests highlight their willingness to go the extra mile to ensure a pleasant stay, describing them as polite, cheerful, and accommodating. The check-in process is generally smooth, though some guests report issues with early check-in requests or difficulties leaving their car in the car park after check-out time. Housekeeping is noted as thorough, and the hotel's pet-friendly service is particularly commended, with staff providing amenities and care for canine companions. While most interactions with staff are positive, a few guests describe the reception staff as occasionally distant or defensive when addressing issues. Despite this, the staff's overall commitment to customer service is a recurring positive theme in guest reviews, with many problems being resolved efficiently.

Additional Information
The hotel is notably pet-friendly, offering amenities like dog beds, towels, and bowls, and even providing extra sausages for canine guests, making it a popular choice for those traveling with pets. Guests should be aware that the hotel frequently hosts functions and events, such as weddings and parties, which can lead to increased noise levels and busyness, particularly for rooms located in the annex or near event spaces. The hotel maintains a traditional and old-fashioned charm, with many guests appreciating its character, though some areas are noted as being a bit tired. Rooms are equipped with physical keys, which some guests find less convenient than modern key card systems and occasionally tricky to use. As a privately owned establishment, it offers a distinct experience compared to chain hotels. Some guests have also reported instances of being overcharged, which were subsequently rectified by the hotel.