Calli Hotel Tepoztlán

The hotel is frequently praised for its exceptional service and tranquil atmosphere, offering guests a relaxing escape. Many reviewers highlight the attentiveness and friendliness of the staff, creating a welcoming environment. The beautiful views also leave a lasting impression on visitors, contributing to a positive overall experience. However, some guests have noted issues with the condition of the rooms and facilities, suggesting a need for maintenance and upgrades. Despite these concerns, the hotel is often described as a good value for the price, particularly for those seeking a peaceful retreat.

Several reviewers mentioned the well-maintained garden and pool area as standout amenities, contributing to a pleasant stay. The pool is often described as a relaxing space for guests to unwind. However, some guests reported issues with the Wi-Fi connectivity, particularly noting that it can be unreliable, which can be a drawback for those needing to stay connected. The hotel's small size is also noted, which some guests appreciate for the added privacy it provides. The lack of certain amenities, such as shampoo and soap in some rooms, was also mentioned by multiple guests.

Cleanliness and room comfort received mixed reviews, with some guests praising the overall cleanliness of the facilities. However, recurring issues with the rooms were noted, including complaints about musty-smelling linens and thin towels. Several guests mentioned problems with the bathrooms, such as leaks, broken fixtures, and unpleasant odors. Some reviewers also pointed out that the beds were uncomfortable, with one mentioning bed bugs and another describing the mattresses as unusable. Additionally, noise from neighboring rooms was a concern for some guests, indicating inadequate soundproofing.

While specific details about dining and food quality are limited, some reviewers mentioned issues with the breakfast area being crowded during peak times. The absence of a restaurant service was also noted as a drawback. The lack of attention to detail, such as having to request soap for the bathroom, was mentioned by multiple guests, suggesting inconsistencies in service. The limited dining options and the absence of a full-service restaurant may be a consideration for guests who prefer to dine on-site.

The hotel's location is described as being somewhat removed from the center of Tepoztlán, which some guests found to be a drawback. However, others appreciated the tranquil setting away from the hustle and bustle. Despite being slightly distant from the center, the hotel is considered to have easy access to public transportation, making it convenient for guests to explore the area. The availability of parking on-site is also mentioned as a positive aspect, providing convenience for guests traveling by car.

The exceptional attentiveness of the staff is a recurring theme throughout the reviews, with many guests praising their helpfulness and friendliness. Several reviewers specifically mentioned the positive interactions with the staff, highlighting their willingness to assist with any needs or requests. The staff's attentiveness, even during late-night arrivals, was also appreciated by guests. This consistent praise for the staff's service contributes significantly to the overall positive impression of the hotel.

Several reviewers mentioned that the hotel offers a great value for the price, making it an attractive option for budget-conscious travelers. Despite some concerns about the condition of the rooms and facilities, many guests felt that the overall experience was worth the cost. The combination of attentive service, a tranquil atmosphere, and beautiful views contributes to the perception of good value. This hotel appears to be best suited for couples and solo adventurers seeking a peaceful and relaxing getaway.