Best Western The Webbington Hotel & Spa

The hotel is a charming historic building known for its extensive leisure facilities, including a swimming pool and gym, which are a significant draw for guests. While many appreciate its traditional character, some note that certain areas appear dated and could benefit from modernization. It serves as an ideal base for sightseers exploring nearby attractions like Cheddar Gorge and Wookey Hole, and is also well-suited for business travelers seeking a quiet retreat. Couples can enjoy a peaceful getaway, and families find the recreational offerings appealing. To enhance your stay, it is advisable to inquire about any large events, such as weddings, as these can impact noise levels and dining availability. Additionally, guests with mobility concerns should be aware of the numerous stairs and lack of a lift.

Facilities & Amenities
Guests frequently praise the hotel's extensive leisure facilities, which include a well-maintained swimming pool and a comprehensively equipped gym. The spa area offers a sauna and steam room, though many guests find the layout unusual, requiring a walk through the gym to access these amenities from the pool, which can be inconvenient. While the Wi-Fi generally functions well, some guests report intermittent connectivity, particularly in rooms further from reception. The bar area is often described as relaxing, with a pleasant sun terrace providing scenic views, though some note that the leather sofas and other common areas appear tired and could benefit from updating. The hotel also provides ample parking for guests, adding to the convenience of their stay.

Cleanliness & Room Comfort
Most guests find the rooms to be very clean, with housekeeping staff consistently doing a wonderful job. However, feedback on room comfort is mixed; while some guests report comfortable beds and spacious bathrooms, many others describe the beds as uncomfortable, with visible springs. Rooms are frequently noted as being dated in decor and furnishings, with some mentioning issues like dusty surfaces, stained carpets, or cobwebs. Noise levels can be a concern, with guests often hearing sounds from adjacent rooms, corridors, or from above. While some bathrooms have been updated with good showers and hot water, others are described as dirty, mouldy, or lacking basic amenities like shelves. Some rooms offer USB plugs and a coffee maker for convenience.

Dining & Food Quality
The breakfast receives mixed reviews; most guests appreciate the buffet style with a good selection of hot and cold options, often highlighting its freshness and variety. However, some find it overpriced, with occasional issues like dried-out sausages or cold items. The restaurant offers dinner, and while many guests praise the food quality as excellent, tasty, and plentiful, others describe it as underwhelming, average, or having limited menu options. Some note that the dishes can be bland or appear to be pre-prepared. The bar food is generally well-received for being good, tasty, and substantial. Despite some inconsistencies, the dining experience is often seen as good value, with staff making efforts to accommodate guests.

Location & Accessibility
The hotel boasts a beautiful and peaceful location, often described as idyllic and away from it all, with stunning views over the Somerset levels. It serves as an excellent base for exploring nearby attractions such as Cheddar Gorge, Wookey Hole, and is conveniently located for access to Bristol Airport. Ample and free parking is available on-site, which guests highly appreciate. However, a significant point of feedback concerns the hotel's accessibility due to its multi-level structure. There are numerous stairs throughout the property, and crucially, no lift, making it challenging for guests with mobility issues or those carrying heavy luggage. Some guests also note that the roads leading to the hotel can be narrow and winding.

Staff & Service
The staff consistently receive high praise, being described as exceptionally friendly, helpful, attentive, and professional. Guests frequently commend their willingness to go above and beyond to ensure a pleasant stay, from providing assistance with luggage to offering local recommendations. The check-in process is generally smooth and efficient, contributing to a positive first impression. Many reviews highlight the accommodating nature of the team, particularly in handling requests or addressing concerns promptly. The housekeeping staff are also noted for their excellent work in maintaining room cleanliness. Overall, the dedication of the staff is a recurring theme, significantly enhancing the guest experience despite other potential shortcomings of the property.

Additional Information
Guests should be aware of certain recurring operational issues that have impacted stays. There have been multiple instances of fire alarm incidents, sometimes occurring late at night or early morning, causing disruption and inconvenience for guests. Additionally, some guests have reported voucher issues, where pre-booked complimentary services, such as breakfast, were not honored upon arrival, leading to unexpected charges and frustration. While the hotel is a popular wedding venue, guests not attending events should be mindful that these can lead to increased noise levels and impact the availability of certain hotel services and common areas. The hotel's historic nature means it has many levels and steps, which is a key consideration for all visitors, particularly those with mobility concerns.