Best Western Plus Kenwick Park Hotel

This hotel is highly regarded for its exceptional spa and leisure facilities and its picturesque setting within beautiful parkland and a golf course, making it a memorable destination. Guests consistently highlight the hotel's overall cleanliness, the comfort of its accommodations, and the attentive service provided by the staff. It is an ideal choice for couples seeking a relaxing retreat, families who appreciate the spacious rooms and pool access, and golfers looking for convenient on-site facilities. Business travelers and wedding guests also find the hotel well-suited to their needs. To enhance your stay, consider booking a room in the recently refurbished sections or one of the lodges for a more modern experience, and be aware that early check-in is available for a fee to maximize your time enjoying the amenities.

Facilities & Amenities
The spa facilities are a standout feature, frequently praised as exceptional, modern, and meticulously maintained. These include a large swimming pool, jacuzzi, steam room, sauna, tepidarium, heated tile seating area, and a unique ice room. An outdoor hydrotherapy pool is also a popular highlight, providing a relaxing experience. Guests can also utilize a well-equipped gym for their fitness needs. While free Wi-Fi is generally available, some rooms may experience weaker coverage. The property also offers lodges, some of which come with private hot tubs, providing an alternative accommodation option. However, some guests have noted that certain spa features, such as the foot spa or specific jets in the hydrotherapy pool, may occasionally be out of order, and there is a small charge for towel hire at the spa.

Cleanliness & Room Comfort
Many guests commend the cleanliness and comfort of the rooms, often describing them as spacious with comfortable beds and good quality linens, ensuring a restful stay. Some rooms, particularly those in the annex or upgraded categories, are noted for their modern decor and recent refurbishment. Many also appreciate the generously sized large bathrooms. However, a notable number of reviews indicate that some rooms appear tired or dated, showing signs of wear such as scuffed walls, stained carpets, flaking paint, and old furniture. Issues like dirty bathrooms, including black mold or stained toilet seats, and poorly working showers are occasionally reported. Noise can be a concern for some, stemming from outside areas like patios or from within the hotel, and some rooms are described as too warm with inadequate cooling.

Dining & Food Quality
Breakfast consistently receives high praise for its variety, good quality, and being delicious, offering a wide selection of hot and cold options. The dinner food, when well-received, is described as well-prepared, tasty, and of restaurant quality, with specific dishes like roast chicken and steak earning commendation. The restaurant atmosphere and accompanying views are also appreciated. However, during peak times, breakfast can become chaotic, with tables not cleared quickly enough and food not replenished fast enough. Some guests find the hot options to be overcooked, dry, or lukewarm. The evening meal menu is often perceived as limited, particularly for vegetarians, and some dishes are considered ordinary or substandard. Drinks, including wine and coffee, are frequently criticized for being overpriced or of poor quality.

Location & Accessibility
The hotel's beautiful setting within its own parkland and golf course provides a quiet and verdant spot, highly valued by guests. Its location is convenient for local exploration, being close to Louth and Cadwell Park Circuit, and within a reasonable driving distance of the coast and a national park. The expansive grounds also offer opportunities for lovely walks. However, parking can be a point of contention, with some guests finding it not well organized or limited near the hotel, sometimes necessitating a longer walk from overflow areas. The long walk to rooms, especially in the absence of a lift, can be inconvenient for some. While generally peaceful, events held on-site can occasionally lead to noise in certain rooms. Additionally, the functionality of electric vehicle charging points has been inconsistent.

Staff & Service
The staff consistently receive high praise for being exceptionally friendly, helpful, attentive, polite, and professional. Guests frequently highlight their excellent service, noting the quick check-in process and their willingness to accommodate requests. Positive feedback extends to staff at reception, in the restaurant, and within the spa facilities. The wedding planning team is also commended for their supportive and efficient assistance. Despite the overwhelmingly positive feedback, a few isolated instances of poor customer service have been reported, such as billing discrepancies during check-out or staff being perceived as disinterested by a small minority of guests. Some reviews also mention a perceived lack of staff during busy periods, which can lead to slow service in dining areas or at the bar.

Additional Information
The hotel is a popular wedding and conference venue, frequently hosting events that contribute to its lively atmosphere. Beyond the main hotel, lodges are available for rent on the estate, with some featuring private hot tubs, offering a distinct accommodation experience. Guests should be aware of the standard 4 PM check-in time and 10 AM check-out time, which some find restrictive, though an option for earlier check-in is available for an additional fee. The hotel operates a cashless policy throughout its premises, including the spa. A recurring concern mentioned by some guests is the occasional activation of fire alarms during the early hours of the morning. The hotel maintains a pet-friendly policy, allowing guests to bring their animals, though specific dog-friendly rooms are limited and an associated fee applies.