Best Western Kings Manor Hotel

The hotel offers a welcoming retreat, particularly noted for its extensive leisure facilities including a large swimming pool, and its genuinely dog-friendly policy, making it a memorable choice for many guests. Its strategic location, with a bus stop directly outside and a nearby train station, provides effortless access to the city center while offering the tranquility of a residential area and the charm of Portobello Beach within walking distance. This combination makes it an ideal fit for families seeking recreational options, pet owners traveling with their companions, and sightseers or couples who appreciate convenient transport links without the city's hustle. Guests consistently commend the staff's exceptional friendliness and the hotel's overall cleanliness. To maximize your stay, consider utilizing the efficient public transport for city excursions and be sure to explore the hotel's well-regarded leisure amenities.

Facilities & Amenities
Guests frequently highlight the hotel's impressive array of amenities, particularly the large swimming pool, which is often described as a significant draw for both adults and children. The wellness area further enhances the guest experience with a relaxing sauna, a rejuvenating steam room, and a well-equipped gym, providing ample opportunities for exercise and unwinding after a day of exploring. While some guests noted occasional issues, such as a non-functional jacuzzi or a temporary sauna closure, the overall sentiment remains highly positive regarding the quality and availability of these recreational facilities. The hotel also offers free Wi-Fi throughout, ensuring guests can stay connected and productive during their visit. Ample free parking is consistently praised as a major advantage, alleviating concerns about vehicle security and accessibility, especially for those traveling by car. These comprehensive offerings contribute significantly to a comfortable and convenient stay, allowing guests to relax and maintain their routines.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is generally positive, with many praising the spacious rooms and overall cleanliness. The beds are frequently described as comfortable, ensuring a restful night's sleep for most. However, some guests found the mattresses to be too firm, impacting their sleep quality. While rooms are typically well-maintained, a few reviews mentioned dated decor, worn carpets, or squeaky floors in certain areas, suggesting a need for updates. Bathroom facilities are generally good, often spacious with effective showers, though some encountered issues with toilet flush functionality, mold, or low water pressure. Noise levels received mixed comments; some rooms were noted as quiet, while others experienced disturbances from noisy neighbors, hallway sounds, or external factors. In-room amenities like TVs and coffee/tea facilities are appreciated, though minor issues with TV remotes or replenishment were occasionally reported.

Dining & Food Quality
Feedback on the hotel's dining options is varied. The breakfast receives mixed reviews; while many appreciate the wide buffet selection, including hot and continental choices, some guests found the food quality inconsistent, describing items like bacon as fatty or eggs as rubbery. Issues with replenishment, slow coffee machines, and watery juice were also noted. Most guests, however, found the dinner options, particularly the Indian menu from Rajeev's Kitchen, to be delicious and highly recommendable, praising the authentic flavors and quality. The main restaurant and bistro generally offer good food, though some experienced slow service or found the menu limited and overpriced for certain dishes. The bar area is described as pleasant, providing a good space for drinks, though some found the selection limited. Overall, while the Indian cuisine stands out, the breakfast and general restaurant service could see improvements.

Location & Accessibility
The hotel's location is consistently praised for its convenience, offering a peaceful setting outside the bustling city center while maintaining excellent accessibility. A major advantage is the bus stop directly outside the hotel, providing frequent and easy connections to the city center within approximately 20-25 minutes. Additionally, a train station is just a short walk away, offering quick access to Edinburgh Waverley. For guests traveling by car, the ample and free parking facilities are a significant benefit, eliminating parking concerns. The hotel is also conveniently located within a 10-15 minute walk to Portobello Beach, allowing guests to enjoy seaside strolls and local charm. While some found the immediate surroundings quiet with limited dining options, the superb public transport links ensure that attractions and amenities are easily reachable.

Staff & Service
The hotel staff consistently receives high praise, with guests frequently commending their friendliness, helpfulness, and welcoming demeanor. From the moment of check-in, which is often described as smooth and efficient, staff members go out of their way to assist guests with inquiries, provide local information, and accommodate requests. Many reviews highlight the attentive service provided across all departments, including reception, dining, and leisure facilities. While most experiences with housekeeping are positive regarding room cleanliness, a few guests noted inconsistencies with towel replenishment or daily servicing. The hotel's pet-friendly service is particularly lauded, with staff making extra efforts to ensure the comfort of furry companions. Overall, the dedication of the staff to providing excellent customer service is a recurring theme, significantly enhancing the guest experience.

Additional Information
A standout feature for many guests is the hotel's explicit and highly appreciated dog-friendly policy, which extends to providing amenities and ensuring comfort for pets, making it an ideal choice for travelers with animals. Reviews also frequently mention the hotel's new ownership, with some guests noting a perceived shift in certain service standards or consistency compared to previous visits. However, the staff's efforts to maintain a positive experience are widely acknowledged. The hotel offers a rewards program that benefits loyal guests, though specific details are not always highlighted. Guests should be aware that while the hotel provides excellent leisure facilities, the jacuzzi may occasionally be out of service, and there might be specific hours for children's access to the pool.