ANEW Hotel Green Point Cape Town

The hotel offers a modern and clean urban stay, with its signature feature being a rooftop pool that provides stunning panoramic views, making it a memorable spot for relaxation and unwinding after a day of exploration. It is particularly well-suited for business travelers due to its convenient location and well-appointed rooms, and for couples seeking a contemporary and accessible base for their romantic getaway. Additionally, stadium event attendees find it ideal given its close proximity to the venue. Guests consistently highlight the friendly staff, excellent location, and the hotel's overall modern design and cleanliness. While rooms are often described as compact, they are efficiently designed to maximize space. To enhance your stay, consider requesting a room not facing the main road to mitigate potential noise, and it's advisable to confirm the availability of specific amenities like the rooftop pool, as it has occasionally been closed for maintenance or renovations.

Facilities & Amenities
The hotel offers several facilities for guest convenience and leisure. The rooftop pool is a popular feature, praised for its great views, though some guests note it is quite small and has occasionally been closed for maintenance or renovations, sometimes without prior notification. A gym is available, described as well-equipped and offering good views, although some equipment has been reported as not working. Guests generally find the Wi-Fi to be fast and reliable. The hotel also provides conference facilities which are considered good for business needs. However, a recurring point of feedback is the absence of mini-fridges in the rooms, which many guests find inconvenient for storing drinks or medication. Some guests also expressed confusion or disappointment regarding the lack of a bar or liquor license on site.

Cleanliness & Room Comfort
Guests consistently praise the hotel's cleanliness, describing rooms and facilities as spotless and well-maintained. However, feedback on room size is mixed; while many appreciate the modern design and efficient use of space, describing rooms as compact but well-appointed, others find them too small, particularly for longer stays or with significant luggage, noting limited cupboard space. The beds are generally found to be comfortable. A significant concern for many guests is noise levels, with reports of loud street noise, thin walls allowing sound from neighbors, slamming doors, and even construction noise from adjacent properties, which can disturb light sleepers. Issues with air conditioning not cooling sufficiently or not working at all have also been noted. The bathroom facilities are typically described as nice, modern, and featuring great showers, though some guests mention a lack of shelves or an extractor fan.

Dining & Food Quality
Feedback on the hotel's dining options is varied. Most guests find the breakfast to be good, with some appreciating the variety, while others describe it as expensive, limited in options, or with food not consistently hot or fresh, such as watery eggs or stale toast. The restaurant service often receives criticism for being slow and understaffed, leading to long waiting times for both food and drinks. Some guests have reported issues with menu items being out of stock or food quality being inconsistent, with dishes like chicken wings described as bland. Despite these challenges, some guests have had positive experiences, praising the food as delicious and the staff in the dining area as attentive. The bar has also been noted for slow service and running out of popular items.

Location & Accessibility
The hotel's central location is a major highlight for guests, consistently described as excellent and easily accessible. It is particularly convenient for those attending events at the nearby athletics stadium, which is just a short walk away. The V&A Waterfront is also within walking distance, typically taking 20-30 minutes, and the hotel offers a shuttle service for convenience. Guests appreciate its proximity to Sea Point and Green Point, with many cafes and delis nearby. Public transportation is readily available, with easy access to ride-sharing services and a bus stop directly outside. While the area is generally considered safe, some guests advise caution when walking at night due to certain parts being less populated. Underground parking is available and secure, though it can sometimes be full, expensive, or challenging for larger vehicles.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their welcoming demeanor and willingness to go above and beyond to assist with requests, creating a comfortable and caring atmosphere. However, the check-in process receives mixed reviews; while some experience quick and efficient service, others report significant delays, taking up to 45 minutes, and issues with booking discrepancies or last-minute cancellations. Service speed in general can be inconsistent, with reports of slow service in the restaurant and bar, and delays in fulfilling room requests like providing towels or toilet paper. Communication from the hotel regarding booking changes or amenity availability has also been a point of concern for some guests.

Additional Information
A significant and recurring issue reported by numerous guests involves booking cancellations, where the hotel has cancelled fully paid reservations at the last minute, often due to overbooking, leaving guests without accommodation and with little support or apology. This has led to considerable frustration and a perception of poor customer service. Guests have also experienced challenges with early check-in requests not being honored and difficulties extending stays or arranging late check-out. There have been reports of unexpected construction noise from adjacent properties, including drilling and grinding, impacting the guest experience during the day. Furthermore, some guests have encountered issues with water supply in their rooms due to pump breakdowns, and a lack of alternative provisions from the hotel.