Al Aqeeq Madinah Hotel (Medina, Saudi Arabia)

For Muslims visiting the Holy City of Medina, Al Aqeeq palace Arac is a modern 5-star luxury hotel that receives the highest compliments from guests. Guests comment that the property is close to the mosque, fine restaurants, unique shopping options, and historical points of interest and is one of the most luxurious hotels in which they have stayed. The hotel features an onsite gift shop and mini-market. Guests comment that they will return and recommend the hotel to friends and business associates.

Guests have fine compliments for the guest rooms and suites featuring contemporary furnishings with a work desk, premium bedding, luxury linens, a pillow menu, mini bar, a flat-screen TV with satellite channels, an in-room safe, and spacious en suite bathrooms with extra-deep soaking tubs. Upgrade to a suite for a lounge area with sofa bed and access to the private lounge area where breakfast is complimentary.

Polished, professional, cordial and accommodating are a few of the compliments received by the hotel staff. Guests remark that the check-in and check-out process is streamlined and the conceirge service is exceptionally heloful in arranging transportation and helpful tourist information.

Returning guest report experiencing disappointment in that the hotel is evidently being allowed to run-down and is in need of a good scrubbing. Dirt and grime are evident in both guest room accommodations and public areas causing guests to question whether they would return.

Several guests have reported that the cleanliness standard at the hotel was not acceptable with stains on the carpets, grit in the shower, and wear evident throughout the property. Guests note that a refurbishing and a good cleaning would correct the problem. Additional complaints were noted concerning guest room entry cards tht did not work, lengthy waits for the elevator, and the dismissive attitude of the staff when problems were brought to their attention.

Some guests have remarked that during the hottest days, the air-conditioning in their room was inadequate to lower the temperature to comfortable level.