First Group The Palace

211 O R Tambo Parade (Marine Parade)4001DurbanSouth Africa
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About First Group The Palace

Enjoy having beaches of golden sand on your doorstep at First Group The Palace in Durban, South Africa. Boasting a heated outdoor rooftop swimming pool and art deco décor, this modern high-rise hotel facing the Indian Ocean lies at North Beach on Durban’s famous Golden Mile.

Many of the bright, air-conditioned rooms enjoy ocean views and feature en suite bathrooms, flat-screen TVs, safes and hairdryers. One or two-bedroom self-catering apartments add living areas and fully-equipped kitchens. A penthouse suite adds a balcony and Jacuzzi.

Conveniences include a 24-hour reception, spa, event space, lift, room service, kids’ club, sun terrace, paid parking and free Wi-Fi throughout.

Open for breakfast, lunch and dinner, the on-site Pesto restaurant specialises in Mediterranean cuisine. There’s also a cocktail bar plus a fifth floor café serving snacks.

First Group The Palace is roughly two miles from the Warwick Junction street markets and the Moses Mabhida Stadium for big sporting occasions. The uShaka Marine World theme park is approximately 25 minutes’ walk away.

Contact

211 O R Tambo Parade (Marine Parade), 4001, Durban, South Africa
Telephone: +27 313328351 | Fax: +27 313328307 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Beach / Sun umbrellas
  • Car park
  • Concierge
  • Conference rooms
  • Deck chairs / Sun loungers
  • Direct beach access
  • Express check-in / out
  • Free WiFi in lobby
  • Hotel bar
  • Hotel safe
  • Laundry service
  • Lift
  • Non-smoking rooms
  • Organised activities
  • Outdoor swimming pool
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • Towels at the pool / beach
  • Wellness centre / Spa
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Bathroom with bathtub
  • Bathroom with shower
  • Cable TV
  • Central heating
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Ironing board
  • Microwave
  • Room safe
  • Satellite TV
  • Self-catering
  • Telephone
  • Television
  • WiFi in rooms

Wellness / Spa

  • Beauty salon
  • Body treatments
  • Hot stone massage
  • Massage
  • Sauna
  • Steam room
  • Whirlpool / Hot tub

Accessibility

  • Accessible parking
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' club

Arrival / Departure

  • Check-in: 15:00
  • Check-out: 10:00

Positive Reviews

Praise for rooms and shared amenities

Shared facilities like the spa and outdoor rooftop swimming pool won praise from reviewers, as did the fine ocean views from many parts of the property. Guests often noted that the rooms were clean, neat, tidy and comfortable. Those staying in the self-catering apartment rooms appreciated having kitchen facilities so they could prepare food at their leisure. Budget-conscious visitors frequently remarked that they got reasonable value for money for prime beachfront accommodation in Durban’s Golden Mile as the room rates were fairly competitive.

Good customer service and food

Travellers frequently gave the customer service the thumbs-up, saying they dealt with friendly, professional and helpful employees. Diners often spoke highly of the pleasant food and service at the on-site restaurant and the hotel bar.

Good location

This hotel’s central location close to the beach, surfing hotspots and the oceanfront attractions of the Golden Mile appealed to reviewers they could walk down to the water’s edge with ease to enjoy the warm weather. Furthermore, there were lots of places to eat nearby. Drivers said it was straightforward to reach the airport plus golf courses, amusement parks, sports venues and shopping areas.

Negative Reviews

Free Wi-Fi concerns

The free Wi-Fi network had its critics, who claimed the coverage and speeds were underwhelming in some parts of the property.

Drawbacks mentioned

According to several reviewers, certain rooms were quite small, especially when fully occupied. In some rooms, there were occasional claims of maintenance problems like interruptions to the hot water supply, non-functioning lighting, leaky shower doors, cracked toilet seats and torn bed linens. Drivers were sometimes disappointed that the paid parking area had limited spaces.

Inadequate soundproofing

Light sleepers sometimes commented that soundproofing measures could have been strengthened to prevent nuisance noise travelling so easily from adjoining rooms and corridors.

Rating Overview

Rating trivago Rating Index based on 184 reviews across the web
8,1 /10
  • Expedia
    8.0 /10
  • Hotels.com
    8.0 /10
  • SafariNow
    10 /10
  • ebookers.com
    10 /10
  • Other Sources
    7.9 /10
8,1 out of 10 based on 184 reviews