Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

14 Palm Boulevard 4320DurbanSouth Africa
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About Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge enjoys a prime location overlooking the sea and is in close proximity to popular shopping outlets and Durban’s main tourist attractions.

The rooms feature modern amenities such as flat-screen televisions, tea and coffee making facilities as well hairdryers. All the rooms have free Wi-Fi access whilst suites add separate living areas and some boast private kitchens.

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge has a 24-hour reception desk and offers free on-site parking to all guests. Leisure facilities include a rooftop swimming pool and a modern fitness centre. Those wishing to hold parties or meetings at the hotel can take advantage of the 6,135 square metres of event space.

Continental breakfasts are on offer each morning whilst guests can enjoy their daily meals at the on-site restaurant serving a wide range of International dishes. Light snacks and refreshments are on offer at the bar.

Gateway Theatre of Shopping, Umhlanga beach and Umhlanga Lighthouse are all within two miles of the hotel.


14 Palm Boulevard , 4320, Durban, South Africa
Telephone: +27 27315826000 | Fax: +27 315826100 | Official Homepage

Top amenities

  • Free WiFi in lobby
  • Free WiFi in rooms
  • Pool
  • Spa
  • Parking
  • Pets
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

All amenities

Hotel facilities

  • 24-hour reception
  • Airport shuttle
  • Business centre
  • Car park
  • Conference rooms
  • Free WiFi in lobby
  • Gym
  • Hotel bar
  • Hotel safe
  • Lift
  • Non-smoking rooms
  • Outdoor swimming pool
  • PC with internet
  • Porter service
  • Restaurant
  • Room service
  • Terrace
  • WiFi in lobby

Room facilities

  • Air conditioning
  • Balcony / Terrace
  • Bathroom with bathtub
  • Bathroom with shower
  • Central heating
  • Desk
  • Electric kettle
  • Flatscreen TV
  • Free WiFi in rooms
  • Fridge
  • Hairdryer
  • Internet
  • Microwave
  • Room safe
  • Satellite TV
  • Self-catering
  • Telephone
  • Television
  • WiFi in rooms


  • Accessible parking
  • Accessible paths / corridors
  • Wheelchair accessible

For children

  • Child / Baby cot
  • Childcare / Babysitting
  • Kids' playground

Arrival / Departure

  • Check-in: 14:00
  • Check-out: 11:00

Positive Reviews

Great location with views to match.

Guests said that the hotel’s location couldn’t be better as it was just across the road from the beach and steps away from a popular shopping area. Many were pleased to find that they were within easy reach of attractions such as uShaka Marine World. For many though, the highlight of the stay was waking up to the picturesque views of the coast from their hotel rooms.

Food ticks all the boxes.

From the breakfasts through to lunch and evening meals, all the food served at the hotel was said to be tasty and well prepared. The breakfast spread was described as extensive as were the a la carte menus which catered to various tastes and dietary requirements.

Top-notch customer service.

Guests mentioned individual members of staff by name thanking them for a memorable and pleasant stay. The front-desk personnel were said to be helpful and courteous, always going the extra mile to make the guests feel welcome and at ease.

Negative Reviews

Parking issues.

Although the hotel provides free parking, guests were disappointed to find that the garage was rather small. Many with larger vehicles said that they had to struggle to fit into the compact spaces.

Maintenance problems.

Various maintenance issues were brought up by the guests including blocked toilets, broken door handles and dirty windows. According to some guests the rooms looked like they had not been renovated in quite a while.

Basic amenities in some rooms.

Guests who stayed in the standard-type rooms said that there were very few amenities and particularly objected to a lack of air-conditioning units. Many found the fans inadequate during hot weather and added that having fridges in the en-suites would have made their stay more comfortable.

Rating Overview

Rating trivago Rating Index based on 503 reviews across the web
7,9 /10
  • Expedia
    8.0 /10
    8.0 /10
    6.0 /10
  • Other Sources
    7.9 /10
7,9 out of 10 based on 503 reviews